Customer Service Representative
2 weeks ago
Job Title: Global Banking & Markets - Prime Operations - Analyst
Job Location: 222 South Main Street, Salt Lake City, UT 84101 (Onsite)
Job Duration: 6 Months + possible extension
Pay rate: $23 an hour
Client: Banking Company
Duties: YOUR IMPACT
Your role with Custody Services provides opportunities to provide excellent client service to our institutional client base. Through processing asset transfers and handling client inquiries, you are directly engaged in servicing the critical capital needs of many of the world's largest global hedge funds.
OUR IMPACT
Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm's assets and its reputation. For every trade agreed, every new product launched or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow.
Custody Services is responsible for providing centralized asset transfer services to Prime Brokerage and Prime Clearing clients. Our success is derived from a combination of process efficiency and adherence to Controls and risk management principles. We excel at finding commercial solutions that meet our clients' needs without compromising risk and control.
HOW YOU WILL FULFILL YOUR POTENTIAL
Work directly with clients, and client services teams in the Global Banking & Markets to process asset transfer requests
Tap into your investigative skills to find answers to client queries and solutions for issues that arise daily
Investigate exceptions in our internal books and records to identify resolution, and escalate issues as they arise
Work closely with Treasury Operations on cash settlement to minimize settlement delays for clients, and to mitigate the impact of large client transfers to firm funding projections
Analyze and improve processes and procedures with an eye for reducing risk and eliminating repetitive effort
Help influence client behavior to achieve superior operational and client service outcomes
Skills:
BASIC QUALIFICATIONS
Must be comfortable presenting complex information in a structured and concise manner, and be able to work in a fast paced environment with multiple processing deadlines throughout the day
Razor-sharp attention to detail paired with prudent risk aversion and control-forward thinking
Constant drive to implement process improvement and challenge inefficiencies
Strong interpersonal skills and ability to work well with a team
Ability to manage smaller projects and initiatives, influence others, and implement change in a consensus driven environment
PREFERRED QUALIFICATIONS
Proficiency in Microsoft Excel, specifically pivot tables, look up functions, and general data analysis
VBA coding and Excel/Outlook macro experience a plus but not required
Education:
Bachelor's Degree Preferred
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