Customer Service Representative

5 months ago

Salt Lake City, United States Silencerco Full time
Customer Service Representative - Firearms and Suppressors

Located in West Valley City, UT

Full-time

Shift: 7:00 am - 5:00 pm (Monday - Thursday)

Position Description

THIS POSITION REQUIRES EXPERIENCE WITH FIREARMS AND SUPPRESSORS.

SilencerCo is looking for a Customer Service Representative to join our Customer Service Team. You would be responsible to provide product information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. If you consider yourself an expert when talking about firearms, enjoy helping people in customer service, take ownership in your work, and thrive in a fast paced environment this could be the perfect opportunity.

This position reports to our Customer Service Manager.

Job Responsibilities
  • Field large volumes of incoming calls and emails.
  • Respond promptly to customer inquiries.
  • Identify and assess the customer's needs to achieve satisfaction.
  • Provide information about products and services.
  • Create RMA's for exchanges and warranty items.
  • Document consumer inquiries and action taken.
  • Communicate and coordinate with colleagues as necessary.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Assist walk-in customers.
  • Ensure customer satisfaction and provide professional customer support.
  • Process orders.
Job Qualifications
  • Communication skills: Possess strong verbal and written communication skills in order to answer customers clearly; ability to understand and communicate information effectively in writing, by phone, or in person.
  • Customer-service skills: Display the desire and ability to answer customer questions and complaints in a helpful, engaged and professional manner.
  • Interpersonal skills: Proven ability to listen carefully to and understand a customer's situation. Ability to remain patient and polite, particularly when dealing with a challenging customer.
  • Problem-solving skills: Ability to determine solutions to a customer's problem; willingness to think outside of the box and remain flexible, in order to satisfy the customer's needs.
  • Knowledge of SilencerCo product line is a huge plus
*required*
  • High school diploma or equivalent.
  • Strong working knowledge of firearms.
  • Ability to work weekends as-needed.
Benefits
  • Competitive salary
  • 401(K) with a competitive employer match
  • Medical, dental, and vision
  • HSA and FSA programs
  • 100% paid basic life insurance
  • Paid time off, with 9 paid holidays
  • Tuition Reimbursement Assistance
  • Employee assistance program
  • Disability
  • Paid Maternity Leave
  • Voluntary Products; voluntary life and AD&D, Identity theft protection, short-term and long-term disability, telehealth, hospital indemnity, auto, and home insurance

Perks

We have an on-site gym, deep industry discounts (including free suppressors), monthly company BBQs, a dog-friendly environment, concealed carry classes and that is just to name a few

Who are we?

SilencerCo was formed in 2008, when two men in a garage machined, welded, and shaped their dreams into a reality. Now, over 10 years later, SilencerCo is still designing and developing products through unconventional ways to create the best suppressors on the market. The founders were determined to only introduce products to the market that were a significant improvement over existing products. SilencerCo continues with dreams and determination while remaining focused on innovation, creativity, and problem-solving.

SilencerCo is dedicated to creating products that will improve sound reduction levels, durability, and longevity, form and function, ease of use, and maintenance in ways never thought of or achieved.

SilencerCo staked its claim on a large share of the market and strives to increase market share with top-level customer service, innovative products, and the introduction of new products. We aspire to be the benchmark for innovation, marketing, education, and manufacturing for all consumer product companies.

Culture

Though we come from all over, every member of the SilencerCo team shares a commitment to creating the strongest brand in the firearms industry. We are passionate about our brand, our jobs, and our craft. We are hunters, shooters, scientists, nomads, engineers, and explorers that create what others can't even dream of.

We lead the firearms suppressor industry and work hard to find highly motivated, performance-driven, innovative employees. We work hard to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can perform at their best.

Why we do what we do

We love suppressors. We believe in saving hearing, reducing recoil, and maintaining situational awareness while shooting and hunting to create a more enjoyable experience. We ultimately question why shooting has to be loud. We never build a "me too" product. We never settle for "good enough," we strive to disrupt. We do what we do because we want better products, because we believe in the 2nd Amendment, and because we are users - we shoot and hunt and want the best experience possible. SilencerCo enjoys the challenge of bringing products to market in a meaningful way that captures immediate market share.

All SilencerCo offers are contingent upon passing a background check.

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