Check in Rental Agent Customer Service New York, New York
4 weeks ago
**Description**
Weve been in business since 1988 and have become the ultimate industry source for professional cinematographers, videographers and photographers. ARC rents and supports the full range of Still and Motion cameras (including Lenses & Accessories), Lighting, and Grip Equipment. We are a one-stop destination for all sorts of shoots, carrying the most comprehensive list of DSLRs, Digital Backs, Video and Digital Cinema Cameras, Strobes & Continuous Lights, at rates that make sense.
**Job Summary:**
**The Check in Rental Agent is responsible for the intake and processing of all returning equipment in an accurate and timely manner.**
**Responsibilities and Duties:**
* Provide all clients with great customer service
* Scan equipment from returning orders accurately and in a timely manner.
* Identify missing & damaged items and promptly inform Business Development Manager assigned to account and Administration Dept.
* Report outstanding lost or damaged equipment to Business Development Manager assigned to account and Administration Dept
* Assist & coordinate sub-rental returns with Q.C. & Inventory Dept.
* Assist in inventory organization as needed
* Provide support for Q.C. technicians and Order Fulfillment Dept.
* Assist clients and co-workers with loading equipment in and out of the facility
* Ensure all gear is returned accurately and handled with care.
* Have working knowledge of Photographic/Video/Lighting equipment.
* Efficacy in communicating and dealing with high profile clients.
* Maintain a professional appearance.
* Additional Responsibilities may be assigned to meet our business needs
**Qualifications and Skills:**
* Have working knowledge of Photographic/Video/Lighting equipment.
* Undergraduate degree or equivalent combination of education, training, and work experience
* Prior rental house or equipment cage experience a plus
* Meticulous attention to detail a must
* Ability to multi-task and prioritize / rapidly re-prioritize with the shifting needs of the day
* Excellent communication skills a must (written & verbal)
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