Call Center Representative

3 weeks ago


Hamtramck, United States Henry Ford Health System Full time
GENERAL SUMMARY:

Responsible for handling multiple outgoing and incoming calls to service multiple offices. Scheduling appointments, verifying insurance information, and maintaining database. Tracking, formatting and reporting progress using MS Excel. Continuously thinking of ways to develop and improve workflow. Ensures timely turnaround of all customer service correspondence. Communicates and corresponds with multiple offices and other internal departments. Researches and resolves any customer service issues.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Identify and contact patients who are due for appointments, and schedule appropriately
  • Maintain database, ensuring accuracy of patient information.
  • Verify and update insurance information.
  • Track and log progress on a daily basis.
  • Process and complete online appointment requests.
  • Accept, handle or forward incoming calls from 800 line professionally.
  • Correspond and communicate with appropriate departments within organization.
  • Identify, research, resolve and respond to customer service issues.
  • Seeks solutions and communicates with department manager.
  • Develops and grows positive working relationship with team and organization.
  • Projects a professional image in all service correspondence.
  • Maintains organized files and reports any discrepancies to department manager.
  • Attends functions/training to gain knowledge of billing/process and vendor product.
  • Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position.
**Must live within 30 minutes of OptimEyes location 48313**

EDUCATION/EXPERIENCE REQUIRED:
  • High school diploma or G.E.D.
  • Prior administrative/clerical experience in a corporate office preferred.
  • Proficient in Microsoft Office and Windows.
  • Must be able to demonstrate problem solving skills.
  • Must have excellent customer service skills.
  • Must display a positive customer service attitude.
  • Must be able to be flexible in work hours.
  • Must have effective oral and written communications.
  • Must have organizational and time management skills that result in high productivit
CERTIFICATIONS/LICENSURES REQUIRED:
  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
  • Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
PHYSICAL DEMANDS/WORKING CONDITIONS:
  • Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
  • Requires walking, hearing, reaching, and the use of hands and fingers.
  • Requires the ability to occasionally lift or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • Must be able to work nights and weekends when needed.

  • Call Center Agent

    2 weeks ago


    Hamtramck, Michigan, United States Professional Moving & Storage INC Full time

    We are seeking a Call Center Agent to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update...


  • Hamtramck, United States City of Detroit Michigan Full time

    This is not a Civil Service Position. DWSD employees are subject to provisions of Court Orders entered in United States District Court, Eastern District of Michigan, Southern Division, Case No. 77-71100 with regard to certain terms and conditions of Customer Service Specialist, Customer Service, Service, Call Center, Specialist, Retail


  • Hamtramck, United States Seel Full time

    **Customer Service Representative** Call Center Detroit, Michigan Minimum Experience **Entry-level** JOB SUMMARY Under the direction of the Customer Service Supervisor, Call Center CSR's provide high-standard and professional individualized customer service by sharing pertinent program information and scheduling appointments by telephone or face-to-face at...


  • Hamtramck, United States The Henry Ford Health System Full time

    Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. Performs new patient registration; updates registration and insurance information Advocate, Customer Service, Healthcare


  • Hamtramck, United States Harvestsherwood Full time

    ** Customer Service Representative** Harvest Sherwood Food Distributors, Detroit, 12499 Evergreen Road, Detroit, Michigan, United States of America Req #145 Friday, March 19, 2021 Join our Team as we Grow Together! As the largest independent wholesale food distributor in the U.S., with 15 distribution centers from coast-to-coast, Harvest Sherwood is an...


  • Hamtramck, United States U-Haul Full time

    Location: 3175 S Fort, Detroit, Michigan 48217 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Hamtramck, United States Benzinga Full time

    Unleash Your Potential at Benzinga Step into the spotlight at Benzinga, a dynamic media firm that's redefining the landscape of financial information through the power of advertising. We're on a quest for an Advertising Impact Pioneer (Sales Development Representative), someone with a fervent passion for crafting and selling innovative advertising solutions...

  • Sales Representative

    1 month ago


    Hamtramck, United States FIJI Water Full time

    **Sales Representative - Retail Trade Execution** * Detroit, MI, USA * Full-time **Company Description** It's more than just water. It's FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water. Sold in more than 60 countries. FIJI Water is known for its iconic square bottle and unique mineral profile. Just as discerning as...


  • Hamtramck, Michigan, United States Inizio Engage Full time

    Inizio Engage has partnered with Integra LifeSciences, a leading Medical Device company. The Post-Acute Sales Specialist will be a responsible for Integra's Advanced Wound Care Total Contact Cast Products; TCC-EZ and MedE-Kast Solutions. Primary responsibility will be prospecting, lead qualification, relationship building/support, and product...


  • Hamtramck, United States Conifer Health Solutions Full time

    Job DescriptionJOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. Must obtain complete and accurate patient demographic information. Patient Access representatives also must employ proper,...


  • Hamtramck, United States Autokiniton Full time

    Job Description We Are AUTOKINITON AUTOKINITON is a Michigan-based automotive company delivering operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics. We're proud of our Tier 1 supplier legacy for manufacturing...


  • Hamtramck, United States Rocket Mortgage Full time

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and...


  • Hamtramck, United States FitzMark Full time

    Duties and ResponsibilitiesDevelop a pipeline of prospective transportation opportunities with shippers across all industriesGenerate new sales opportunities by cold-calling, emailing, networking, etc.Gain insight into the organization and processes of a prospect or customer to optimize the best approach to provide solutionsPrepare pricing, rate...


  • Hamtramck, Michigan, United States Kuehne + Nagel Full time

    Sea Logistics Operational Care Specialist, Import |United States | US2062960Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit, MI branch is looking for a new Operational Care Specialist to join their...


  • Hamtramck, United States FitzMark Full time

    Duties and Responsibilities Develop a pipeline of prospective transportation opportunities with shippers across all industries Generate new sales opportunities by cold-calling, emailing, networking, etc. Gain insight into the organization and processes of a prospect or customer to optimize the best approach to provide solutions Prepare pricing, rate...


  • Hamtramck, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Manager, Revenue Care to join our Sea Logistics team.Your RoleThe Operational Care Center Manager overseas and coordinates a team of Operations Team Leads and...


  • Hamtramck, United States Christ Child House Full time

    Seeking a candidate who works well with children. Person in this position is responsible for preparing and serving nutritious and appealing meals to clients and staff; the meal plans are designed to meet with state nutritional guidelines. The employee is responsible for the cleanliness and organization of the kitchen and all preparation of documentation...


  • Hamtramck, United States Christ Child House Full time

    Seeking a candidate who works well with children. Person in this position is responsible for preparing and serving nutritious and appealing meals to clients and staff; the meal plans are designed to meet with state nutritional guidelines. The employee is responsible for the cleanliness and organization of the kitchen and all preparation of documentation...


  • Hamtramck, United States FASTSIGNS #381401 Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Paid time off Training & development Calling All CSR Pros at Detroit's Booming Signs & Graphics Business Are you a customer service rockstar eager to join a fast-paced, growing team in the heart of Downtown Detroit? FASTSIGNS Detroit is not your average sign shop. We're a creative...


  • Hamtramck, United States Kuehne Nagel Full time

    Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Manager, Revenue Care to join our Sea Logistics team. Your Role The Operational Care Center Manager overseas and coordinates a team of Operations Team Leads and...