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Sea Logistics Operational Care Manager, Revenue Care
3 months ago
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Manager, Revenue Care to join our Sea Logistics team.
Your Role
The Operational Care Center Manager overseas and coordinates a team of Operations Team Leads and Specialists, within the Operational Care Center (OCC). They are the expert in operational processes, and drive a team to provide first-class services according to the global and regional Sea Freight standards. The Operations Team Supervisor ensures that the team follows the procedures for the activities and services in scope, and is adhering to agreed Key Performance Indicators.
Your Responsibilities
- Provide support and direction to the Operational Care Accounting team & supervisors
- Minimize loss files based on analysis of loss files and/or 'Unexpected' low GP
- Monthly Calls with each areas ZF Representative to discuss open Items such as deferrals
- Immediately report concerns, invoicing disputes or credit check failures to the correct CCL Team
- Ensure Invoicing Excellence through proper implementation
- Continuous improvement of processes and practices to increase productivity and efficiency
- Profit Maximization - avoid additional costs & expenses due to in-accurate payments or late Invoicing
- Financial Excellence & Development
- Ensure financial productivity KPI's are achieved or exceeded
- Support and review daily Forwarding Sub Ledger (FSL) activities including month end closing for
Accounts handled through OCC P&L (no involvement of CCL) - Identify and communicate potential gaps in processes to OCC & CCL Leadership Teams
- Ensure highest Level of Data Quality is achieved
- Ensure highest Level of Compliance is achieved
- Familiarization with KN Products & systems, i.e. TMS, Customer myKN, KN Login/ESP, ACON)
- Establish and maintain a positive Employee Experience
- Actively seek regular community based activities for team participation
- Self-Development
- Have fun & stay engaged
- Ability to delegate and coordinate team appropriately
- Strong knowledge of import and export sea freight transportation
- Minimum 2 Years KN/OCC operational experience
- 1-2 Years Leadership experience at the Operational Care Center
- Minimum High School Degree/Diploma. Preferred Bachelors/First University
Degree - Travel - 25% domestic
- Leadership & relationship skills
- Communication skills
- Conflict Resolution Skills
- Organizing Skills
- Problem Solving Skills
- Decision Making
- Team Player
- Attention to detail
- Ability to work under pressure
- Willingness to improve
- Customer (Relationship) Management
- Networking Skills
- Customer Service
- Written - English Skills
- Systems (Computer) competencies
- KN administrative systems, processes & policies
- Data Analytics
- Financial Acumen
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter's job code]
