Associate Servicing Communication Specialist

2 weeks ago

Hamtramck, United States Rocket Mortgage Full time

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job - it's about having the opportunity to become the best version of yourself.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll provide you with everything you need to make sure you're successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Preferred Qualifications

  • 1 year of client service representative experience
  • 1 year of call center experience
  • Foundational knowledge of mortgage servicing industry
  • Knowledge of all applicable internal platforms
Job Summary

As an Associate Servicing Communication Specialist, you'll provide excellent client care in our inbound call center. These call types include, but are not limited to, payments, escrow and the general servicing of client loans. In this role, you will be expected to go through a series of trainings to expand your servicing knowledge and advance onto additional call topics.

Responsibilities
  • Identify patterns and trends that impact the client experience and communicate findings
  • Drive client experience by providing quality and timely support
  • Ability to quickly adapt to changes in processes and training
  • Effectively communicate with all parties, both internal and external, using written and verbal communication methods that adhere to the company's standard
  • Use critical thinking to appropriately diagnose and solution client needs around general and escalated loan servicing inquiries
  • Clearly and accurately document client communication in written form
  • Deliver unparalleled customer service to each client setting the standard for excellence in the industry
  • Understand how the different teams in servicing impact the client experience and can change communication tactics based on the information received
  • Utilize real time resources to promptly identify effective solutions to provide a one call resolution
  • De-escalate clients by utilizing call skills such has actively listening, influencing, and persuasion
  • Provide technology navigation support
  • Expertly handle fee collection and recovery when applicable within the servicing lifecycle


Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.

  • Community Outreach Specialist

    1 month ago

    Hamtramck, United States Care Advisors Full time

    Role Name: Community Outreach Specialist Role Type: Temporary-Contractor (1099), Part-time (ad hoc projects) Location: Travel within MichiganReports To: Social Care ManagerAnnual Salary: $18 - $35 per hour PLUS travel stipend (commensurate w/ experience)About Us:At CareAdvisors, our goal is simple: to make healthcare more accessible for everyone in the U.S....

  • Client Communication Specialist

    2 weeks ago

    Hamtramck, United States Rocket Mortgage Full time

    The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We're united by our culture - a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and...

  • Community Outreach Specialist

    1 month ago

    Hamtramck, United States Care Advisors Full time

    Role Name: Community Outreach Specialist Role Type: Temporary-Contractor (1099), Part-time (ad hoc projects) Location: Travel within Michigan Reports To: Social Care Manager Annual Salary: $18 - $35 per hour PLUS travel stipend (commensurate w/ experience) About Us: At CareAdvisors, our goal is simple: to make healthcare more accessible for everyone in the...

  • Food Services Operations Specialist Afternoons FT

    4 weeks ago

    Hamtramck, Michigan, United States Tenet Florida Physician Services, L.L.C. Full time

    Job Description - Food Services Operations Specialist Afternoons FT **Job Description** Food Services Operations Specialist Afternoons FT **Description** : **DMC Sinai-Grace Hospital is DMCs largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Graces joint...

  • Customer Service Associate

    7 days ago

    Hamtramck, United States Forge Industrial Staffing Full time

    Forge Industrial Staffing in Livonia is currently seeking a Customer Service Associateto fill an opening with a logistics company located in Hamtramck. Requirements of the Customer Service Associate •Work Monday-Friday 7:30am-4pm •1 year of customer service experience required, •Previous experience with Microsoft Office required. •Must possess good...

  • Customer Service Associate

    2 months ago

    Hamtramck, United States Boundless Promotions Full time

    We are on the search for hard-working individuals that are looking for a great entry-level Customer Service Associate position with real growth opportunities! Our goal is to cultivate and maintain true partnerships with our clients and consumers. We've become the nation's largest business consulting firm due to our winning mentality, honesty, transparency,...

  • Bilingual Customer Service Specialist

    4 weeks ago

    Hamtramck, United States McKesson Cork Full time

    Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . *Google Analytics for Remarketing* and based on your past visits to our website. We may share this...

  • Food Services Operations Specialist Rotating Shift FT

    4 weeks ago

    Hamtramck, Michigan, United States Tenet Florida Physician Services, L.L.C. Full time

    Job Description - Food Services Operations Specialist Rotating Shift FT **Job Description** Food Services Operations Specialist Rotating Shift FT **Description** : **Childrens Hospital of Michigan** is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging...

  • Associate Director-Strategic Accounts

    3 weeks ago

    Hamtramck, United States ADC Therapeutics America, Inc. Full time

    The Associate Director, Hematology Strategic Accounts will report to the Sr Area Business Director, lead a local team of Hematology Therapeutic Specialists, drive strategy for the local area and demonstrate strong collaboration with the cross-functio Director, Associate, Strategic, Account, Business, Hematology, Accounting

  • Prior Authorization Specialist | Remote | Contract

    3 weeks ago

    Hamtramck, United States Walker Healthforce Full time

    Prior Authorization Specialist | Remote | Contract Walker Healthforce is seeking a Prior Authorization Specialist for a healthcare client located remotely. This is a contract opportunity. START DATE: ASAP Walker Healthforce Standard Perks: Weekly pay via Direct Deposit Medical, Dental, and Vision Available 401K JOB SUMMARY Support providers and UM...

  • Customer Service Associate Full-time

    4 weeks ago

    Hamtramck, Michigan, United States The Hertz Corporation Full time

    Bloom into a career with Hertz Starting rate is $16.00 per hourEssential Requirements:High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks a Customer Service, Associate, Service, Retail, Automotive, Customer

  • Billing Specialist

    4 weeks ago

    Hamtramck, United States Kelly Services, Inc. Full time

    #x 9; Assist with large portions of invoice billing. Set up customer accounts. Gather information to generate daily invoices to customers. Resolve any discrepancies or issues related to billing and invoicing in a timely manner. Communicate effectivel Billing Specialist, Billing, Specialist, Accounting, Staffing

  • Reading Specialist

    4 weeks ago

    Hamtramck, Michigan, United States Wayne County Schools Employment Network Full time

    Position Type: Student Support Services/Interventionist Date Posted: 6/29/2023 Location: Caniff Liberty Academy District: Oakland International Academy Caniff Liberty Academy is Looking For An Excellent K-5 Reading Specialist *Must hold a current Michigan Teaching Certificate with a K-8 BR Endorsement Job description Job Title: Reading Specialist Supervisor:...

  • Procurement Specialist

    4 weeks ago

    Hamtramck, Michigan, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENINGTitle: Procurement Specialist Location: Detroit, MI (Remote for MI Residents) Duration: 6+ Months Role Type: W2 Contract Engagement Pay Rate: 34-38/HREngagement Description Responsible for developing contract negotiations strategies and performing contract negotiations for services and IT software....

  • Procurement Specialist

    3 weeks ago

    Hamtramck, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!Title: Procurement Specialist Location: Detroit, MI (Remote for MI Residents) Duration: 6+ Months Role Type: W2 Contract Engagement Pay Rate: 34-38/HREngagement Description Responsible for developing contract negotiations strategies and performing contract negotiations for services and IT software....

  • Branch Procurement Specialist

    1 month ago

    Hamtramck, United States Patterson Companies Full time

    Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to...

  • Customer Service Support

    2 months ago

    Hamtramck, United States Republic Services, Inc. Full time

    The Customer Support Specialist provides assistance and support to customers, Sales, Facility Operations, Customer Service Manager and management by coordinating office services, such as data entry, clerical work, records control, creating forms, and Customer Service, Support, Service Manager, Support Specialist, Operations, Customer, Retail

  • Associate Director-Strategic Accounts

    4 weeks ago

    Hamtramck, Michigan, United States ADC Therapeutics SA Full time

    Job Type Full-time Description Transforming what patients can expect from cancer therapy takes passion and a strong dedicated team. When you join ADC Therapeutics, you will join a group of talented people who share this mission. We are seeking a passionate and driven Hematology Account Manager to join ADCT's Field Sales team. Why ADC Therapeutics ADC...

  • Contract and Procurement Specialist IV

    4 weeks ago

    Hamtramck, Michigan, United States City of Detroit Michigan Full time

    The Contracting and Procurement Specialist class includes positions that involve managing, supervising, performing, or developing policies for professional work to acquire or procure supplies, services, and construction, or research and development b Procurement, Specialist, Contracts, Contract, Contractor, Evaluation, Business Services

  • Services Specialist 9-12

    2 months ago

    Hamtramck, United States State of Michigan Full time

    The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employ Specialist, Special Education, Home, Behavioral, Healthcare, Psychology