Customer Experience Specialist

4 weeks ago

Los Angeles, United States Transition Finance Strategies LLC Full time

Job Type

Full-time

Description

Want to use your skills to positively impact a fast-paced, growing business? Looking to advance your career in an entrepreneurial environment?
We are a professional services firm that provides third-party retirement plan administration services for companies that sponsor Employee Stock Ownership (ESOPs) and 401(k) Plans. Our offices are located in Charlottesville, VA, Columbia, MD, Columbus, OH, Westchester, IL, Pasadena, CA and Maple Grove, MN, although our client base is nationwide. We are one of the top 2 companies that provide ESOP recordkeeping and administration services in the country, and we continue to grow our retirement services business (401(k), DB, CB, etc). We are seeking sharp, detail-oriented, dedicated individuals to join our team.

We are hiring Customer Experience Specialists - West Coast

In this role, you will communicate effectively and efficiently with participants via phone and email. You will deliver exceptional customer service, responding to inquiries and requests for account information regarding their ESOPs.

We're specifically looking for candidates available to work West Coast hours. Join our team and make a difference

Essential Functions

  • Answer participant calls in a timely and professional manner.
  • Ensure privacy of participant information by adhering to identification verification standards.
  • Provide participants with accurate and precise information in response to requests.
  • Diffuse challenging situations and determine whether manager input is needed.
  • Provide basic technical support for participant portal.
  • Conduct research and follow-up on participant requests as needed.
  • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers.
  • Efficiently manage phone, email workflow.
Requirements
  • High school diploma or equivalent required.
  • One to two years customer service experience required.
  • One to two years Call Center experience preferred.
  • Bi-lingual (Spanish speaking) candidates preferred.
  • Professional phone speaking skills.
  • Excellent customer service skills.
  • Excellent product knowledge.
  • Proficient in Excel and Microsoft Word.
  • Proficient communication across multiple channels (e.g., email, interpersonal, written and verbal).
  • Must be able to work independently and as part of a team.
  • Must be a team player and willing to assist other departments as needed.

Benefits:

We offer challenging work, a competitive salary, and an outstanding opportunity for career growth for the right candidate. Our comprehensive benefits package includes medical, dental, vision, life, disability, FSA, HSA with company contribution, 401(k) with company match, parental leave, paid time off and education/association dues assistance.

We work hard, but we also have fun. As a Blue Ridge Associates employee, you will be a part of a company that supports charitable activities through fundraising and volunteer work. You'll enjoy quarterly virtual Happy Hours, Monthly Birthday Celebrations and Annual Social gatherings where we celebrate our successes. You'll have opportunities to shine by joining one of our committees: Charitable Action, Employee Engagement, Communications, Process Improvements or by volunteering for a special project that calls your name. Come join us

Don't miss this opportunity to become a part of our dynamic organization

Equal Opportunity Employer

Must be authorized to work in the US.

Salary Description

$20-$26 per hour

  • Customer Experience Specialist

    1 week ago

    Los Angeles, United States Ultimate Staffing Full time

    A large mortgage company is seeking Customer Experience Specialists in Pasadena, CA. $24/hr. Onsite Position Responsibilities:The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supp Customer Experience, Specialist, Business Operations, Experience, Customer, Retail, Staffing

  • Customer Experience Specialist

    1 week ago

    Los Angeles, United States Ultimate Staffing Full time

    Customer Experience Specialist - Mortgage Industry Pasadena, CA - Mon-Fri (8 am-5 pm) - On Site$24/hour. Temp to Hire Responsibilities:The Customer Experience Specialist is an entry level customer service role, operating in a call center environment Customer Experience, Specialist, Business Operations, Experience, Customer, Retail, Staffing

  • Customer Experience Specialist

    1 month ago

    Los Angeles, California, United States SolomonEdwards Full time

    Job Title: Customer Experience SpecialistSolomonEdwards is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our mortgage client's call center, you will play a vital role in delivering exceptional customer service and ensuring a seamless loan origination experience.Key Responsibilities:Provide timely and effective...

  • Customer Experience Specialist

    2 weeks ago

    Los Angeles, California, United States gateB Consulting, Inc. Full time

    Job Title: Customer Service and Success SpecialistAt gateB Consulting, Inc., we are seeking a highly skilled Customer Service and Success Specialist to join our team. This role combines technical service support with a strategic focus on nurturing customer relationships, solving complex problems, and driving customer engagement.Key Responsibilities:Provide...

  • Virtual Customer Experience Specialist

    4 weeks ago

    Los Angeles, California, United States Elev8 Events Full time

    Job Title: Virtual Customer Care SpecialistAt Elev8 Events, we are seeking a highly skilled and customer-focused individual to join our team as a Virtual Customer Care Specialist.Job Summary:We are looking for a dynamic and customer-centric professional to provide exceptional travel experiences for our clients. As a Virtual Customer Care Specialist, you will...

  • Customer Experience Specialist

    1 day ago

    Los Angeles, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Customer Experience Specialist in the Marketing/PR industry, based in Los Angeles, California. The successful candidate will be responsible for delivering high-quality customer service, managing customer accounts, and utilizing various computer programs and...

  • Customer Experience Specialist

    7 days ago

    Los Angeles, California, United States Feature Inc Full time

    Client Development SpecialistAt Feature Inc, we're seeking a highly skilled Client Development Specialist to join our team. This role is crucial to our success, as you'll be responsible for building and maintaining genuine relationships with clients.The ideal candidate will embody the FEATURE DNA of 'All Things Good' and translate it into everyday...

  • Customer Experience Specialist

    4 months ago

    Los Angeles, United States Air Canada Full time

    Description Location: Los Angeles, CA, United States (Onsite) Starting Salary: $22.47/hour Branch: Airports North America Category: Unionized (IBT) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our...

  • Roofing Technical Services Specialist

    2 weeks ago

    Los Angeles, California, United States Roof Repair Specialist Full time

    Job OverviewWe are seeking a skilled Roofing Technical Services Specialist to join our team at Roof Repair Specialist. As a key member of our team, you will be responsible for diagnosing and repairing complex roofing issues, ensuring the highest level of quality and customer satisfaction.Key Responsibilities:Conduct thorough inspections of residential,...

  • Customer Experience Liaison

    2 weeks ago

    Los Angeles, California, United States Shorr Packaging Full time

    Customer Support SpecialistShorr Packaging is seeking a highly skilled Customer Support Specialist to join our team. As a key liaison between Shorr and our valued customers, you will be responsible for providing a positive brand experience and ensuring that our business and sales strategies are executed through daily interactions with our...

  • Customer Experience Representative

    2 weeks ago

    Los Angeles, California, United States Air Canada Full time

    Customer Experience SpecialistAt Air Canada, we are committed to providing exceptional customer service and creating a positive experience for our passengers. We are seeking a highly skilled and customer-focused Customer Experience Specialist to join our team at the Los Angeles Airport.Key Responsibilities:Provide exceptional customer service and support to...

  • Customer Experience Representative

    3 weeks ago

    Los Angeles, California, United States Transition Finance Strategies LLC Full time

    {"title": "Customer Experience Specialist", "description": "Job SummaryWe are seeking a detail-oriented and dedicated Customer Experience Specialist to join our team. In this role, you will communicate effectively and efficiently with participants via phone and email, delivering exceptional customer service and responding to inquiries and requests for...

  • Customer Experience Representative

    2 weeks ago

    Los Angeles, California, United States Elev8 Events Full time

    Job Summary:We are seeking a skilled Customer Experience Representative to provide exceptional service to travelers. As a Virtual Customer Care Specialist, you will be responsible for assisting customers with booking travel arrangements, providing information on travel destinations, and handling customer inquiries and complaints in a professional and timely...

  • Roofing Technical Specialist

    2 weeks ago

    Los Angeles, California, United States Roof Repair Specialist Full time

    Job DescriptionWe are seeking a skilled Roofing Technical Services Representative to join our team at Roof Repair Specialist. As a leading roofing company in LA county, we require someone with extensive experience in roofing and construction to help with leak detection and repair on customer projects.This role demands a combination of technical expertise and...

  • Ecommerce Customer Experience Specialist

    1 week ago

    Los Angeles, United States Via Via Full time

    About VIAVIA We're VIAVIA. We're utilizing modern technologies to build the future of how fashion is designed, developed and purchased. We're working to meet the needs of the fashion industry and of its style-savvy customers through three distinct products: VIAVIA.live is our e-commerce platform focused on quality-made and trend-making styles from over...

  • Customer Experience Ambassador

    2 weeks ago

    Los Angeles, California, United States GHP Management Full time

    Customer Care SpecialistAs a Customer Care Specialist at GHP Management, you will play a vital role in creating an exceptional living experience for our residents. Your primary responsibility will be to serve as the first point of contact for all resident interactions, ensuring a professional and friendly demeanor at all times.Key Responsibilities:Act as the...

  • Lead Produce Specialist

    6 days ago

    Los Angeles, California, United States Kroger Full time

    We are seeking a dedicated and customer-focused Lead Produce Specialist to join our team at Kroger. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and promoting a positive store environment.Job SummaryThe Lead Produce Specialist will play a key role in creating a welcoming and inclusive store...

  • Customer Experience Specialist

    2 months ago

    Los Angeles, California, United States Pandora Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Pandora. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, driving sales, and building brand loyalty.Key ResponsibilitiesGreet and Engage Customers: Provide a warm and welcoming experience for every customer,...

  • Customer Experience Representative

    3 weeks ago

    Los Angeles, California, United States Transition Finance Strategies LLC Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Transition Finance Strategies LLC. As a key member of our customer service team, you will be responsible for delivering exceptional service to our clients and their participants.Key ResponsibilitiesProvide timely and professional responses to participant inquiries...

  • Customer Experience Representative

    2 weeks ago

    Los Angeles, California, United States Mister Car Wash Full time

    About the RoleMister Car Wash is seeking a highly motivated Guest Service Specialist to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest level of service excellence.Key ResponsibilitiesProvide outstanding customer service and support to our guests,...