Hotel Front Desk Clerk
2 weeks ago
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now
You will also handle shuttle runs to and from the airport for our guests. We are hiring for all 3 shifts - 7am-3pm / 3pm-11pm / 11pm-7am.
Responsibilities
•Drive shuttle as needed
•Shifts run from 7 am to 3 pm, 3 pm to 11 pm and 11pm to 7am.
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Handle customer complaints as necessary
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications
•Must be able to stand for a minimum of eight hours per shift
•Must be 21 years of age or older
•Must have clear background and driving record.
•High school diploma, GED, or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Has experience answering telephone calls and troubleshooting stressful situations
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
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