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Hotel Front Desk Clerk

2 months ago

Florence, United States LaQuinta Inn & Suites Florence Cincinnati Airport Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours are 3pm -11pm should start their application today

Compensation:

$12 - $14 hourly

Responsibilities:
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • 1+ year of hotel industry experience or related job preferred
  • Comfortable taking telephone calls and mitigating stressful situations

  • Must be able to stand for a minimum of eight hours per shift
About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.