Customer Operations Representative

3 weeks ago

Corona, United States Monster Energy Full time

Position Summary:The Customer Operation Representative process orders daily, communicates delays, product availability and any other pertinent information that relates to the timeliness of Customer's orders. Heavy communication to both internal & external Customers and departments. Facilitate and support Customer needs within Supply Chain. Provides input to CS Manager as needed upon request.Essential Job Functions:Providing day to day support to Customer's inquiries on product availability, ETA requests and overall responsible for communicating effectively to Customer's and facilitate continual communication directly to the CustomerAbility to answer a high number of email's and manage daily workloadWorking with a team of CSR's as well as with individuals within Operations, including Planning, Logistics Team, Billing, Sales and Inventory ControlCommunication and heavy interaction with Warehouses and Carriers to ensure communication is flowing to the appropriate partiesResponsible for escalating trends that negatively impact the Customer directly to CS Manager. Pertaining but not limited to carriers, co-packers and to assist in facilitating resolution/solutionOther duties as assigned by Customer Service ManagerPosition Requirements: SAP experience preferredBilingualPrevious customer service experience and International Customer Service experience a plusExcellent written and verbal communication skillsMust be able to think strategically and excel in both individual and Team environmentMust be able to understand issues and help create solutionsSuperior attention to detailPositive attitude, self-motivated and ability to work in a fast-paced environmentExcellent multi-tasking and organizational skillsMicrosoft OfficeAbility to research, gather and organize information thoroughlyBase Pay Range: $17.50 - $22.70Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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