Customer Operations Representative

3 weeks ago

Corona, United States Monster Energy Full time
Position Summary:
The Customer Operation Representative process orders daily, communicates delays, product availability and
any other pertinent information that relates to the timeliness of Customer’s orders. Heavy communication to
both internal & external Customers and departments. Facilitate and support Customer needs within Supply
Chain. Provides input to CS Manager as needed upon request.

Essential Job Functions:

  • Providing day to day support to Customer’s inquiries on product availability, ETA requests and overall responsible
    for communicating effectively to Customer’s and facilitate continual communication directly to the Customer
  • Ability to answer a high number of email’s and manage daily workload
  • Working with a team of CSR’s as well as with individuals within Operations, including Planning, Logistics Team,
    Billing, Sales and Inventory Control
  • Communication and heavy interaction with Warehouses and Carriers to ensure communication is flowing to the
    appropriate parties
  • Responsible for escalating trends that negatively impact the Customer directly to CS Manager. Pertaining but not
    limited to carriers, co-packers and to assist in facilitating resolution/solution
  • Other duties as assigned by Customer Service Manager
Position Requirements:
  • SAP experience preferred
  • Bilingual
  • Previous customer service experience and International Customer Service experience a plus
  • Excellent written and verbal communication skills
  • Must be able to think strategically and excel in both individual and Team environment
  • Must be able to understand issues and help create solutions
  • Superior attention to detail
  • Positive attitude, self-motivated and ability to work in a fast-paced environment
  • Excellent multi-tasking and organizational skills
  • Microsoft Office
  • Ability to research, gather and organize information thoroughly


Base Pay Range: $17.50 - $22.70

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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