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Service Coordinator at Sussex Interpreting Services

1 month ago


Mission, United States Ace Handyman Services Memphis Full time

We have an exciting opportunity for a talented individual to join our staff team as a Service Coordinator. If you have experience of customer care, great communication skills, a passion for making a difference, and a desire to work in a small but very busy team, then this is the perfect role for you. 11% Employers Pension contribution with 5% Employee contribution Location – Hybrid Working (remotely from home and a minimum of two days per week in SIS Central Brighton office @ Community Base – 113 Queens Road Brighton BN1 3 XG. Office attendance may be required more frequently during the initial induction and probationary period). Closing date: 17:00 – Wednesday 31st July 2024 Interview date: Thursday 15th August 2024 (In Person at our Community Base offices) We have an exciting opportunity for a talented individual to join our staff team as a Service Coordinator. If you have experience of customer care, great communication skills, a passion for making a difference, and a desire to work in a small but very busy team, then this is the perfect role for you. Sussex Interpreting Services is a social enterprise and registered charity based in Brighton. We work in partnership with the NHS, Local Authorities and other public and third sector organisations to ensure people with language support needs have full access to publicly funded services. We help 5000+ people across Sussex, delivering Community Interpreting, Community Translation, Bilingual Advocacy, Social Prescribing, Befriending, Health Promotion and Community Engagement. Our services are critical to reducing health inequality and safeguarding diverse communities. We are very proud of our track record. We are growing and expanding our team. The principal purpose of the role is to work as part of a Coordination Team at the heart of interpreting and translation service delivery, dealing with telephone and online customer requests and liaising with freelance community interpreters and translators. This is a fast paced, demanding and constantly responsive environment. We are looking for a highly organised and customer focused individual, with initiative and excellent communication and diplomacy skills. You should possess good IT skills and have fast and accurate data entry competency. You will need to work closely with five other Co-ordinators and must be an active team player with a can-do approach, someone who can stimulate colleagues to work co-operatively, and problem solve together. You will have a commitment to strengthening equality, diversity and inclusion, a good understanding of the social care and health needs within culturally diverse communities, and work to support of our Vision, Mission, and Values. If you feel you have the required knowledge, skills and experience we encourage you to apply - experience of working in a language environment may be helpful but is not essential. Additional staff benefits include friendly working environment, central Brighton location/ hybrid working, 30 days annual leave, additional paid carers & dependents leave, access to a generous company contributory pension scheme (5% employee contribution matched by an 11% employer contribution) on successful completion of probation, professional development training and wellbeing budgets. Note: It is SIS policy that new employees are appointed to the bottom of the salary scale range applicable to the post. The successful candidate will be required to work Monday to Friday 9am to 5pm. Starting Salary £27,607 per annum gross (with progression to £30,817) *pay award pending 35 hours per week – 1-year fixed term (renewal subject to funding) Categories Administration / Reception / Secretarial Other #J-18808-Ljbffr