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New Grad Product Support Specialist
2 months ago
**New Grad Product Support Specialist**
Tackle difficult problems with rewarding solutions at Stripe
As a New Graduate Product Support Specialist, youll resolve the most complex issues for our users, and work cross-functionally to drive projects that optimize user experience and enable Stripes growth at scale.
Stripe builds financial tools and economic infrastructure for the internet. Were helping small startups and the worlds biggest companies build products, create business models, and scale their efforts globally. Were live on 5 continents with over 100 supported currencies and rapidly expanding to power the online payments infrastructure throughout the world. While helping our high-profile enterprise users, the Operations team works closely with every part of Stripe, learning the intricacies of how we build products, and keep users happy. As a part of our fast growing Operations team, youll focus on surfacing insights to address user pain points and root causes at scale, as well as interacting with our users, handling the most complex support requests and optimizing their Stripe experience.
If youre constantly curious, an effective communicator, motivated by helping others, and a fast researcher & problem solver, we want to hear from you
**Youll:**
* Become a subject matter expert surrounding one or more of Stripes product(s), and work with users directly over email to resolve the most complex issues
* Use data to identify and surface product insights and trends from user interactions
* Advocate for optimizing our products and services on behalf of our users
* Drive initiatives and process changes to excel and scale our support operations
* Work with external partners to improve support workflow and productivity on all channels
* Optimize our self-help channels to better enable our users to address their questions, improve internal and external product documentation to scale and optimize our global issue resolution workflows
* Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization
**Were Looking For Someone Who:**
* Has/will have a degree with strong technical and collaborative elements by 2022, or equivalent work experience
* Is curious, loves learning about technical products, and is energized by problem solving and 1:1 interactions with users.
* Has strong collaboration and communication skills, both written and verbally
* Is organized and a self-starter; able to scope projects and drive initiatives
* Is able to prioritize and quickly adapt to changing environment and competing priorities
* Is data savvy; able to drive insights from large data set and come up with an action plan
* Some experience in a business user facing/project management role is preferred
**You Should Include These In Your Application:**
* A description of your education and work history (your resume, LinkedIn Profile, website or other portfolio of work)
* Examples of your relevant projects and approach to learning
* Why you want to work in this role
Chicago
Full time
SMB Services
We look forward to hearing from you
At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.
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