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Talent Support Specialist

1 month ago

Chicago, United States Old National Bank Full time

Overview:

Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Old National is currently seeking to hire for the role of Talent Support Specialist. The Talent Support Specialist is responsible for assisting team members and vendors with their HR questions and requests. The Specialist must have an overall knowledge of HR policies, procedures and processes. Each Specialist is responsible for various HR functions including, but not limited to: administrative projects, new hire process, maintenance/data entry, TimeSaver changes and password resets, and termination process.

Key Accountabilities

  • Answers policy/procedure/process questions from team members on all HR related matters.
  • Assists People Team members in both a collaborative and administrative manner.
  • Troubleshoot/resolve team member issues.
  • Complete/process all team member changes.
  • Routine performance issues

Key Competencies

  • Communication Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management, tailors the delivery to the audience, and selects suitable delivery method(s).
  • Attention to Detail Completes work thoroughly and accurately; pursues quality in accomplishing tasks.
  • Problem Solving/Decision Making Seeks to identify what caused the issue; incorporates input from multiple sources (e.g., lines of business, subject matter experts, data, policies, procedures, etc.) to ensure effective action and shared ownership; decisions are sound based on what was known at the time and are based on a blend of analysis, wisdom, experience, and judgement.
  • Makes and Maintains Personal Relationships: Strives to build and maintain trusted relationships between ones own area and other lines of business to achieve business goals.
  • Establish Plans & Priorities Ability to determine a course of action and establish a timeframe to complete the individual objectives and team goals.
  • Adaptability Modifies behavior and approach in order to deal effectively with changing business needs, conditions, work responsibilities and requirements, and client needs; maintains effectiveness when experiencing change.

Qualifications and Education Requirements

  • Associate or bachelors degree preferred
  • 1-3 years of Human Resources experience
  • Superior customer service skills
  • Strong verbal and written communication skills
  • Detail oriented and must be able to multitask and manage changing priorities and deadlines
  • Attentive listening skills that enable asking probing questions to aid in problem solving and issue escalation
  • Proficient computer skills (Microsoft Word, Microsoft Excel, ADP, iCIMS)

Key Measures of Success:

  • Data provided/input for HR System is accurate and complete.
  • Deadlines for tasks/projects met.
  • Ability to answer questions independently.
  • Ability to recognize issues before they escalate.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team

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