Unauthorized Claims Specialist
22 hours ago
Job Title: Unauthorized Claims Specialist
Job SummaryFirst National Bank Texas is seeking an experienced Unauthorized Claims Specialist to join our team. The successful candidate will be responsible for resolving customer disputes in a timely and professional manner.
Key Responsibilities:
- Answer customer telephone inquiries regarding the status of their claims
- Process debit MasterCard or ATM Pin, Signature or Unauthorized Claims
- Gather information about individuals, merchants, and other entities from public and non-public sources to effectively process claims
- Request surveillance and document findings
- Interview and obtain statements from customers, witnesses, and other individuals
- Locate and obtain records related to customers, merchants, or authorities
- Write detailed and concise comments to justify claim decisions within the organization, courts, and local authorities
- Interact with department and branch employees along with customers to share information and resolve claims issues
- Follow current regulations, policies, and procedures during the claims resolution process
- Train, assign, and review the work of other ATM Specialists
- Follow up with customers on a regular basis
- Meet daily deadlines for expiring claims
- Make decisions on routine issues in accordance with the ATM operating procedures
Requirements:
- High School Diploma or Equivalent
- At least 18 years of age
- 10-key by touch
- Customer Service Experience
- Ability to work with minimal supervision
- Ability to organize and prioritize
- Capable of meeting deadlines
- Good communication skills
- Must successfully pass background investigation according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
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