Bilingual Unauthorized Disputes Sr. Process Specialist

5 days ago


Killeen TX United States First National Bank Texas Full time

* Answer customer telephone inquires in reference to the status of their claim
* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims
* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim*
* Request surveillance and documents findings
* Interview and obtain statements from customers, witnesses, and other individuals
* Locate and obtain records related to the customers. Merchants or authorities
* Write detailed and concise comments, suitable to justify our claim decision within the organization, courts, and local authorities
* Interact with department and branch employees along with customers to share information to resolve claims issues
* Follow current regulations, policies, and procedures during the claims resolution process
* Train, assign, and review the work of other ATM Specialists
* Follow-up with customers on a regular basis
* Meet daily deadlines for expiring claims
* Make decisions on routine issues in accordance with the ATM operating procedures
* Other duties as assigned
*Note-This position requires the process specialist to obtain information from individual customers that can be personal and intimate in nature. The position requires a high level of confidentiality and the ability to have candid conversations regarding customers personal account actions.

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds

EOE Minority/Female/Individuals with Disabilities/Protected Veterans

Requirements* At least 18 years of age
* High School Diploma or Equivalent
* 10-key by touch
* Customer Service Experience
* Ability to work with minimal supervision
* Ability to organize and prioritize
* Capable of meeting deadlines
* Good communication skills
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment

Must be bilingual in English/Spanish

  • Killeen, TX, United States First National Bank Texas Full time

    * Answer customer telephone inquires in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...


  • Killeen, TX, United States First National Bank Texas Full time

    * Answer customer telephone inquiries in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...


  • Killeen, TX, United States First National Bank Texas Full time

    * Answer customer telephone inquiries in reference to the status of their claim * Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims * Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim* * Request surveillance and documents findings * Interview and...


  • Killeen, Texas, United States First National Bank Texas Full time

    Job Title: Unauthorized Claims SpecialistJob SummaryFirst National Bank Texas is seeking an experienced Unauthorized Claims Specialist to join our team. The successful candidate will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Answer customer telephone inquiries regarding the status of their...


  • Killeen, Texas, United States First National Bank Texas Full time

    Job Title: Senior Claims Resolution SpecialistAt First National Bank Texas, we are seeking a highly skilled and experienced Senior Claims Resolution Specialist to join our team. As a key member of our claims resolution process, you will be responsible for resolving customer disputes in a timely and professional manner.Key Responsibilities:Investigate and...


  • Irving, TX, United States CornerStone Staffing Full time

    Join Our Team as a Bilingual Auto Repossession Specialist! Immediate Opening in Irving, TX!Are you fluent in English and Spanish with experience in collections or loss mitigation? We have an exciting opportunity with a reputable auto lender offering a hybrid work schedule and competitive pay!Job Title: Bilingual Auto Repossession SpecialistLocation: Irving,...


  • Killeen, United States First National Bank Texas Full time

    * Answer inbound calls and provide quality customer service * Research customer questions regarding ATM and ACH claims and assist in EFT error resolution * Provide customer service by giving accurate information about account and card transactions * Provide call completion and/or alternate options for resolving a claim * Handle all customer calls, despite...


  • Killeen, United States First National Bank Texas Full time

    * Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions * Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action * Investigate and research accounts in question for possible fraudulent transactions * Contact account...


  • , TN, United States Westlake Chemical Corporation Full time

    About the RoleWestlake Pipe & Fittings is seeking a highly skilled Process Control Specialist Sr to lead a team of Process Technicians in establishing, documenting, implementing, and maintaining sustainable injection molding processes for the company's injection molding department.Key ResponsibilitiesLead a team of Process Technicians to establish, document,...

  • Veterans Preferred

    4 weeks ago


    Allentown, PA, United States US11345-AIRGAS Airgas USA, LLC Full time

    Military Veterans are Encouraged to Apply. -R10053540 Pricing Dispute Specialist (Open) Location: Allentown, PA - Snowdrift Rd - Management - East Region How will you CONTRIBUTE and GROW? The Pricing Dispute Specialist is responsible for maintenance of pricing records in PROS and related data and systems. As part of the regional pricing team, this...


  • , NC, United States Bank of America Full time

    Job Title: Equity Trades Processing SpecialistBank of America is seeking a highly skilled Equity Trades Processing Specialist to join our team. As a key member of our Global Markets operations team, you will be responsible for providing research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading, and...


  • , TX, United States Members Choice Credit Union Full time

    Job Title: Card Operations Fraud SpecialistAt Members Choice Credit Union, we are seeking a highly skilled and detail-oriented Card Operations Fraud Specialist to join our team. This role is responsible for providing comprehensive administrative and operational support to minimize and mitigate bank losses due to fraudulent debit card and account activity.Key...


  • Philadelphia, PA, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a Bilingual Intake Specialist for a Law Firm Services Client in Philadelphia, PA! Apply Below! Position Overview: The primary responsibility of this position will be to help manage with legal intakes, however, the ideal candidate will be interested in multi-tasking and taking on additional responsibilities as the firm...


  • Killeen, Texas, United States Sedona Staffing TX Full time

    Job Opportunity: Bilingual Legal AssistantSedona Staffing Services in Killeen, TX is seeking a highly skilled Bilingual Legal Assistant to join our team.Job SummaryWe are looking for a detail-oriented and organized individual to assist with various administrative tasks, including preparing and processing legal documents, mailing and faxing correspondence,...


  • Killeen, TX, United States First National Bank Texas Full time

    * Investigate Digital Banking fraud alerts* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters* Monitor transactions for ACH and electronic suspicious activity* Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...


  • Killeen, TX, United States First National Bank Texas Full time

    * Investigate Digital Banking fraud alerts* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters* Monitor transactions for ACH and electronic suspicious activity* Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...


  • , CT, United States Wheeler Clinic Full time

    Job Title: Bilingual Recovery Support SpecialistWe are seeking a highly motivated and compassionate Bilingual Recovery Support Specialist to join our team at Wheeler Clinic. As a Recovery Support Specialist, you will play a vital role in supporting individuals in their recovery journey, providing education, and facilitating linkages to recovery...


  • , FL, United States ADP Full time

    About the RoleWe are seeking a highly skilled Bilingual Time Implementation Specialist to join our team at ADP. As a key member of our implementation team, you will be responsible for onboarding new clients and ensuring they are comfortable using our products and services.Key ResponsibilitiesConsult with clients to deliver a comprehensive ADP...


  • Greenville, TX, United States L3Harris Technologies Full time

    Job Title: Sr. Specialist, Network Systems Engineering Job Code: 16899Job Location: Greenville, Texas Schedule: 9/80 reg with every other Friday off  Job Description: The Senior Specialist, Network Engineer (NE) performs technical planning, system integration, verification and validation, and troubleshooting for total systems and or subsystems. The Sr....

  • Process Engineer Sr.

    2 weeks ago


    Arlington, TX, USA, United States Doskocil Mfg. Full time

    Job Title: Sr. Process EngineerAt Doskocil Mfg., we are seeking a highly skilled Sr. Process Engineer to join our team. As a key member of our manufacturing team, you will be responsible for developing, optimizing, and improving industrial processes to increase efficiency, productivity, and profitability.Key Responsibilities:Lead and mentor a team of Process...