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Customer Service Representative
2 months ago
CORTRUST BANK
The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter.
CorTrust Bank is seeking a full-time Customer Service Representative in our Glencoe community
It's more than just a job When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k, Employee Stock Ownership Plan, insurance, paid time off, service awards, and community service opportunities.
As a Customer Service Representative, you will support CorTrust's mission and business objectives by providing prompt, efficient, accurate, and friendly service to customers in all interactions. You will ask questions to understand customers’ needs and make appropriate service and product suggestions. You will process teller transactions, maintain a cash balancing record, open accounts, and perform account maintenance.
Daily duties for this position:
- Communicate professionally and courteously with clients and adhere to phone etiquette policies.
- Understand and apply policy to accurately complete teller transactions such as cash and check deposits, check cashing, credit payments, savings bonds, wire transfers, and withdrawals.
- Open new deposit accounts for personal and business customers and develop knowledge of Bank products and services to help customers choose the correct account to fit their unique needs.
- Recognize the needs of customers to recommend and cross-sell additional Bank services and refer to business partners when possible.
- Demonstrate accurate cash handling and reporting.
- Adhere to all CorTrust policies and handbooks and complete required training to ensure regulatory compliance.
- Adapt well to changes in policy and procedures. Other duties, responsibilities and activities may change or be assigned at any time, with or without notice.
Required skills & abilities:
- Possesses combination of education and experience to perform primary duties and responsibilities of position.
- Adapts easily to system, process, product, policy, and service changes.
- Ability to reason, problem solve, and think critically while maintaining focus on customer service.
- Demonstrates high level of integrity, personal diplomacy, and respect.
- Ability to understand and abide by all CorTrust policies, procedures, and applicable banking regulations.
- Knowledge of industry and area specific workflows is preferred, but not required.
CorTrust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
