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Business Process Analyst
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Job Title: Business Process Analyst Location: Hybrid (4 days a month) About HTC Global Services: Shaping careers since 1990 - our long-tenured employees are a testimony of the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech to deliver purposeful solutions that amplify value. Job Description: Our client is seeking a Business Process Analyst to support a variety of technology project initiatives. This position is to understand assigned business processes and, through working with business owners and the IT department, assist with improving and automating the processes to increase reliability while reducing costs and/or work effort. Job Responsibilities: Maintain an overall objective of Automation of Processes Using Modern Technology Facilitate meetings with business leaders to document as-is and to-be process flows. Facilitate meetings with business leaders to elicit requirements or other pertinent information required to reengineer business processes. Conduct reviews and comparisons of current business processes against the best practices to determine where business process or system changes are necessary. Anticipate the direction of PTC business areas and recommend new processes or opportunities to business process owners and subject matter experts, which will support their desired future state. Create Test Plans and Test Scripts under the direction of the Quality Assurance team. Execute Tests, as documented, to assure the improvements are properly implemented and are working as desired by the stakeholders. Coordinate with business owners and other analysts to define and refine the project scope. Perform project management duties for the planning and requirement-gathering phases of projects. Lead and participate in project team activities for system work efforts related to enterprise systems. Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients. Complete projects consistent with PTC and PMO guidelines. Adhere to all PTC standards, policies, and procedures. Utilize various software and/or technology tools to perform job duties. Work independently to accomplish the tasks and duties assigned. Perform tasks and other duties as assigned by the PTC. Required Experience: Minimum 2 years related experience. An equivalent combination of education and/or experience may be accepted. Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft Visio and Microsoft ADO Testing Module. Preferred Experience: The ideal candidate will have 3 or more years of expertise in Financial Management, Asset Management, or Request Management on projects of various sizes and subject matters. Exceptional critical thinking and problem-solving skills. Additional beneficial skills include: Enterprise Business Solutions, specifically SAP projects. ITIL / ITSM practices and methodologies. Certifications / Education: Bachelor’s degree in business management or information systems. Business Process Analysis Certification. An equivalent combination of education and/or experience may be accepted. Benefits: HTC’s competitive package includes compensation, health, dental, vision, disability coverage (both short and long term), life insurance, flexible spending, 401k, and paid vacation. Move ahead: Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier and an equal-opportunity employer of protected veterans. #J-18808-Ljbffr
