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Retail Operations Associate

1 month ago

Champaign, United States DICK'S SPORTING GOODS INC Full time

House of Sport

by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first-class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.

Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.

Uphold company merchandising and presentation standards.

Assist with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.

Fulfill the company-defined customer experience by completing all processes according to our service level standards.

Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures. Maintain confidentiality of all Company information.

Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

Take an all-hands-on-deck approach to support the team across the store.

Perform other tasks as assigned by management.

TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability

Customer-Focus

Collaborative

Instills Trust

Decision-Quality/Decision-Making Abilities

Action-Oriented

QUALIFICATIONS: Prior retail sales, operations, maintenance, or customer-focused experience preferred.

Ability to stand, bend, stoop, reach, push, pull, and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

Ability to work extended periods of time (up to 4 hours) standing or walking.

Ability to work at heights greater than 4 feet with the use of a ladder, aerial lifting device, or platform.

Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Based on the location of the House of Sport, you may be required to submit relevant state-mandated clearances to supervise minors.

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