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Customer Service Representative

2 months ago

Asheville, United States City of Asheville Full time

About our opportunity: The City of Asheville is seeking qualified applicants for the position of full-time Customer Service Representative I within the Water Department. The purpose of this position is to perform a variety of clerical and public contact work and to provide administrative support for a City department. What you’ll be doing: Handle phone inquiries concerning policies, guidelines, procedure, services, payments, etc. as they relate to the City's operations. Serve as the first point of contact for walk-in customers, answering questions and providing guidance regarding city services, including water bill payments, development permits, general building or services questions, etc. Establish, terminate or change services based on account needs. Perform general office work inputting data in software systems. Check related websites to conduct research. Explain fees, policies, regulations, etc. as they pertain to the department and City services. Process adjustments regarding services, which includes processing claims adjustments for high water bills. Perform general office work inputting data in multiple software systems, checking job-related websites, and using copy and fax machines. May receive and post payments to accounts using payment software and Munis system. Balances receipts at day's end if receiving payments are part of responsibilities. Perform back-up duties as a cashier, assisting walk-in customers with payments and a variety of water-related issues. Research account issues and handle special assignments as needed. Supplemental Functions: Perform other similar duties as required. Benefits: - Full-time position with access to the entire City of Asheville Benefits suite including medical, dental, and life insurance options. - Enrollment in the North Carolina Pension and NC 401K retirement accounts with company match. About you: What you Bring: We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered: A high school diploma or its equivalent (GED). One year of technical training such as budgeting software, Google platforms, MUNIS, and related computer programs, etc. Some customer service experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. Bilingual in another language preferred but not required. Other things to know: - Hiring Rate: $20.37 - Work schedule: Monday - Friday; 8:00 am - 5:00 pm (40 hours per week) About Us: The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity. The City of Asheville values and respects a diverse community, workforce, and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents, and visitors to fulfill their potential through inclusive engagement practices. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information, or veteran status. #J-18808-Ljbffr