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Georgetown, United States TidalHealth Full timeWhy work at TidalHealth? Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital...
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Patient Services Representative I
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Georgetown, South Carolina, United States Tidelands Health Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Services Representative I to join our team at Tidelands Health. As a key member of our healthcare team, you will be responsible for registering patients, handling first call resolution, and providing exceptional customer service.Key ResponsibilitiesRegister patients and obtain accurate...
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Patient Services Representative I
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Georgetown, United States Tidelands Health Full timeEmployee Type:PRNWork Shift:Night - 8 hour shift (United States of America)Join Team Tidelands and help people live better lives through better health!POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
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Patient Services Representative I
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Georgetown, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Night - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
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Patient Services Representative I
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Georgetown, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Night - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining...
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Patient Services Representative II
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Georgetown, United States Tidelands Health Full timeEmployee Type: PRN Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! POSITION SUMMARY: The purpose of this position is to register all patients needing services and handles all first call resolution for the departments assigned. The role is responsible for obtaining accurate...
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Patient Services Representative I Float
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Patient Services Representative
1 month ago
Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health POSITION SUMMARY: The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience. DUTIES: Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assists patients to their destination as needed and manages patient visitor flow according to hospital policy and safety guidelines. Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness and follows through with correcting any deficiencies. Ensures all appropriate signatures are obtained and forms completed including but not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation. Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed. Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers, ensuring all calls are handled efficiently and in a timely manner. Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed. Organizes, expedites and follows up on any paperwork related to patient care. Schedules various types of appointments for providers and communicates any necessary instructions to the patient. Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as necessary. LEVEL OF RESPONSIBILITY: Responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer service standards. EDUCATION REQUIRED: High School Diploma or equivalent, required. EXPERIENCE REQUIRED: At least 1 year of related customer-facing experience, preferably in healthcare. PREFERRED EXPERIENCE: Demonstrated understanding of basic medical terminology preferred. Call center, patient scheduling and/or physician front-office experience preferred. KNOWLEDGE/SKILLS/ABILITIES (KSAs): Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high-stress situations. Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff. Ability to perform with a high degree of accuracy and with meticulous attention to detail. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally and/or up to 5 pounds of force frequently. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status. #J-18808-Ljbffr
