Customer Service Representative B- Part Time
4 weeks ago
We are seeking a skilled Customer Service Representative to join our team at Connecticut Water. As a Customer Service Representative, you will be responsible for providing excellent customer service by responding to customers who contact the company in a professional and efficient manner and satisfactorily resolving their concern.
- Provide excellent customer service by answering customer calls through the call center.
- Interpret customer records and account history to respond to customer inquiries and complaints regarding transfers, billing, service, collection and payments.
- Utilize Customer Information System to access data and/or generate reports.
- Provide coverage on an as needed basis in the region office performing duties associated with the reception desk and backup coverage.
- The Water Company is committed to providing a safe workplace. This position is responsible for learning, following and ensuring compliance with all safety rules. This includes rules and regulations in the Company Safety Manual, OSHA regulations and other state, federal, or governing body's rules and regulations.
- Additional responsibilities as assigned.
Requirements
- High school diploma or equivalent required.
- Demonstrated excellent customer service experience required.
- Must be fully proficient at intermediate level or above in MS Office Outlook.
- Experience with proprietary Customer Information System (CIS) strongly preferred. JD Edwards experience a plus.
- Excellent data entry skills, includes speed and accuracy. Attention to detail critical in all aspects of duties is required.
- Thorough knowledge of Company rules and regulations preferred.
- Excellent interpersonal and communication skills required.
- Strong organizational skills.
Compensation
Hourly Wage
Grade 2 - Hourly
$
Work Environment
B - Blend
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.
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