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Customer Service Rep

4 months ago

Houston, United States Watco Transloading Full time

** Customer Service Rep**

Location: Houston, TX, US, 77015

Category: Compliance Services **Working at Watco**

Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers.

Working at Watco means working in the exciting field of transportation and supply chain logistics. Were involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. Youll find that safety is at the heart of everything we do. We look out for our team members safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits.

Come to Watco and join a team where youll leave each day knowing youve made a difference.

**Working at Watco**

Watco has a reputation for putting people first. In fact, our company was named to Forbes 2021 list of Americas Best Mid-Size Employers.

Working at Watco means working in the exciting field of transportation and supply chain logistics. Were involved in domestic and international operations that are expanding all the time. Working at Watco also means a supportive, collaborative environment where you can learn and build a career. Youll find that safety is at the heart of everything we do. We look out for our team members safety and the safety of the people in the communities where we work. In addition to these strengths, we offer competitive pay and industry-leading benefits.

Come to Watco and join a team where you'll leave each day knowing you've made a difference.

**Customer Service Representative**

* Input data from inbound documentation into GPIT TOS(s).

* Input Customer releases for outbound shipment into GPIT TOS(s)

* Generate spreadsheet reports, if needed

* Maintain communication with internal team members (Customer Service)

* Must have strong organizational and communication skills

* Must be able to work under pressure to meet deadlines

* Ability to adjust to change and work with a team

* Enters customer and account data by inputting alphabetic and numeric information in Microsoft Office systems and GPIT TOS(s)

* Maintains data entry requirements by following Customer Service process and procedures

* Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data

* Additional responsibilities, as required.

Customer Service Representatives will be held accountable for the following.

**Measures of Effectiveness & Performance (Consistency, accuracy, completeness, & timeliness)**

**Definitions:**

**Consistency:** All data across Datex/CommTrac/Traffic Report/files/work orders is the same no contradictions

**Accuracy:** All data within DATEX/CommTrac corresponds to reality

**Completeness:** All available data for each Customer is in DATEX/CommTrac

**Timeliness:** All data entries represent a reality within the allowed period

**Watco Greensport Data Entry MOEs/MOPs**

- Data across all systems is reviewed for consistency the same information

- Consistently performs Data Entry tasks with an error rate equal to or less than 5%.

- Consistently performs routine Data Entry tasks within 12 working hours of receipt, performs urgent Data Entry tasks within 1 working hour.

- Must remain available to CSR team during all normal business hours, except when on approved absence or vacation.

- Improve Customer Satisfaction through consistent, timely, and accurate Data Entry.

- Proven ability to complete all Data Entry tasks without supervision.

26193

**Nearest Major Market:** Houston