Member Service Representative

20 hours ago


Portage, Michigan, United States Sam's Club Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Provide member service by maintaining a clean and organized sales floor, restocking merchandise, and assisting members with purchasing decisions.
  • Resolve member issues and concerns in a timely and professional manner.
  • Process member purchases, handle returns and exchanges, and provide guidance on self-service technology.
  • Assist with securing and safeguarding Sam's Club assets and property by observing and reporting potential security risks.
  • Participate in training and development programs to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Strong communication and problem-solving skills.
Benefits

As a Member Service Representative at Sam's Club, you will enjoy a competitive hourly wage, performance-based bonus awards, and a range of benefits, including health, financial, and paid time off benefits. You will also have access to our education benefit program, Live Better U, which provides tuition reimbursement for full-time and part-time associates.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed.



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