Current jobs related to Guest Services Agent - Ypsilanti - Marriott Ypsilanti At Eagle Crest

  • Front Desk Agent

    1 month ago

    Ypsilanti, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Marriott Ypsilanti At Eagle Crest [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities...

  • Aircraft Service Agent

    3 weeks ago

    Ypsilanti, Michigan, United States Kalitta Charters Full time

    Job SummaryKalitta Charters is seeking a skilled Line Ramp Agent to join our team. As a Line Ramp Agent, you will be responsible for ensuring the safe and efficient operation of our aircraft.Key ResponsibilitiesFueling, loading, launching, receiving, cleaning, and prepping aircraftTowing, marshaling, and parking aircraft on/in company ramp/hangerHanger/line...

  • Aircraft Service Agent

    2 weeks ago

    Ypsilanti, Michigan, United States Kalitta Charters Full time

    Job SummaryAs an Aircraft Service Agent with Kalitta Charters, you will be responsible for ensuring the safe and efficient operation of our aircraft. This includes fueling, loading, launching, receiving, cleaning, and prepping the aircraft for flight.Key Responsibilities:Fueling and loading aircraftMarshaling and parking aircraft on the company ramp or...

  • Account Associate

    3 weeks ago

    Ypsilanti, Michigan, United States Andy Stewart - State Farm Agent Full time

    Job DescriptionAs a highly organized and efficient specialist, you will fulfill administrative duties and support insurance agents in gaining and keeping customers. Your attention to detail, dedication to client relations, and sales-mindedness will equip you for this versatile position.Responsibilities:Establish customer relationships and follow up with...

  • Customer Service Representative

    2 weeks ago

    Ypsilanti, Michigan, United States Andy Stewart - State Farm Agent Full time

    Job OverviewAs a Customer Relations Representative with Andy Stewart - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Guest Experience Lead

    2 weeks ago

    Ypsilanti, Michigan, United States McDonald's Full time

    Lead the Experience:As a Guest Experience Lead at McDonald's, you will be the face of our brand, ensuring that every guest has an exceptional experience. Your role will involve checking in with guests, making sure they are enjoying themselves, and handling any concerns they may have in a professional and courteous manner.Be the Solution:You will be the go-to...

  • Guest Experience Manager

    1 month ago

    Ypsilanti, Michigan, United States McDonald's Full time

    Join Our Team as a Guest Experience LeadWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Experience Lead. As a key member of our restaurant team, you will be responsible for delivering exceptional customer service and ensuring that every guest has a positive experience at McDonald's.Key Responsibilities:Lead the...

  • Front Desk Agent

    3 months ago

    Ypsilanti, United States Marriott Ypsilanti At Eagle Crest Full time

    Job Summary: Front Desk Agents mainly responsible for greeting, registering guests, and creating principles of wonderful moment during their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duty. Providing attentive courteous and efficient service to all guests prior to arrival and...

  • Front Desk Representative

    4 weeks ago

    Ypsilanti, Michigan, United States Marriott Ypsilanti At Eagle Crest Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Ypsilanti At Eagle Crest. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.ResponsibilitiesGuest Services: Greet and welcome guests,...

  • Front Desk Representative

    2 weeks ago

    Ypsilanti, Michigan, United States Aimbridge Hospitality Full time

    Key ResponsibilitiesAs a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience. Your primary responsibilities will include:Registering guests and handling check-in and check-out proceduresMaking and modifying reservations, as well as providing hotel operator and concierge servicesWhat We're Looking...

  • Insurance Agency Representative

    3 weeks ago

    Ypsilanti, Michigan, United States Lisa Rich - State Farm Agent Full time

    Job OverviewAs a key member of our team, you will play a vital role in helping our insurance agency achieve its goals. Your primary responsibility will be to establish relationships with prospective and current clients, setting appointments and providing exceptional customer service. You will also assist our sales team as needed and act as a trusted...

  • Front Desk Representative

    3 weeks ago

    Ypsilanti, Michigan, United States Marriott Ypsilanti At Eagle Crest Full time

    Job Summary:As a Front Desk Agent at Marriott Ypsilanti At Eagle Crest, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your primary responsibilities will include registering guests, making and modifying reservations, and providing exceptional customer service to ensure a...

  • Parking Enforcement Agent

    1 week ago

    Ypsilanti, United States LAZ Parking Full time

    LAZ Parking - Hiring Parking Enforcement Agents! **Details** Location: EMU Campus Rate: $15.00/hr Schedule: PT hours - open availability for afternoons, evenings, and weekends! Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED! LAZ Parking is one of the largest and fastest growing parking...

  • Customer Service Representative

    2 months ago

    Ypsilanti, Michigan, United States American House Senior Living Full time

    About the Role:The Customer Service Representative will be the first point of contact for clients, visitors, and other guests of American House Senior Living Communities. This role requires excellent communication and interpersonal skills to provide a positive first impression and ensure the highest quality of customer service.Key Responsibilities:Greet and...

  • Convention Services Manager OEM

    1 week ago

    Ypsilanti, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Convention Services Manager is responsible for achieving assigned convention/event goals aligned with the hotel's overall performance. This role involves effectively servicing clients/groups and maintaining contracted food and beverage minimums. The Convention Services Manager will collaborate with the Director of Sales or Director of...

  • Convention Services Manager OEM

    2 weeks ago

    Ypsilanti, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Convention Services Manager is responsible for achieving assigned convention/event goals, aligned with the hotel's overall performance. This role involves effectively servicing clients/groups and maintaining contracted food and beverage minimums. The Convention Services Manager will collaborate with the Director of Sales or Director of...

  • Convention Services Manager OEM

    3 weeks ago

    Ypsilanti, Michigan, United States Aimbridge Hospitality Full time

    Job SummaryThe Convention Services Manager is responsible for achieving assigned convention/event goals, aligned with the hotel's overall performance. This role involves effectively servicing clients/groups and maintaining contracted food and beverage minimums.This position works in conjunction with the Director of Sales or Director of Catering/Convention...

  • Parking Enforcement Officer

    3 weeks ago

    Ypsilanti, Michigan, United States LAZ Parking Full time

    Parking Enforcement Agent Job DescriptionAt LAZ Parking, we're seeking a skilled Parking Enforcement Agent to join our team. As a key member of our parking enforcement team, you'll be responsible for:Key Responsibilities:Patrolling assigned parking areas to enforce parking regulations and ensure a safe and orderly environment.Issuing citations and warnings...

  • Parking Enforcement Officer

    3 weeks ago

    Ypsilanti, Michigan, United States LAZ Parking Full time

    Parking Enforcement Agent Job DescriptionAt LAZ Parking, we're seeking a skilled Parking Enforcement Agent to join our team. As a key member of our parking enforcement team, you'll be responsible for:Key Responsibilities:Patrolling assigned parking areas to enforce parking regulations and ensure compliance with parking rules.Issuing citations and warnings to...

  • Hospitality Ambassador

    2 weeks ago

    Ypsilanti, Michigan, United States IHOP Full time

    Key Responsibilities:Embody our Guest-Obsessed culture to create a positive and memorable guest experience.Welcome guests warmly and seat them at their own pace, handing the appropriate menu(s) to each guest after they're seated.Communicate with servers and managers regarding availability of tables, seating of large parties, or special requests to ensure...

Guest Services Agent

4 months ago

Ypsilanti, United States Marriott Ypsilanti At Eagle Crest Full time

Job Summary:

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: answering phone calls, registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent required; College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
  • Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
  • Ability to read comprehend and write simple instructions and/or short correspondence and memos
  • Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations
  • An operational knowledge of Microsoft Office suite
  • Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
  • Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc)
  • Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES:

  • Approach all encounters with guests and associates in a friendly service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Comply at all times with Aimbridge Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
  • Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
  • Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met.
  • Handle requests for information mail and messages in an efficient and courteous manner.
  • Answer guest inquires about hotel service facilities and hours of operation.
  • Answer inquiries from guests regarding restaurants transportation entertainment etc.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting scenario.
  • Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly efficient and courteous manner.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other associates.
  • As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
  • Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
  • Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds


Property Details:

Located a 5-minute walk from Ford Lake, this hotel has air-conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool.

Open for breakfast and lunch, Bentleys American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes. Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan