Desktop Support Analyst

1 week ago

New York, United States Broadway Support Services Full time

About Us:

Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. Were all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Overview:

We are currently hiring a Desktop Support Analyst. We are an affiliate company of one of the US's largest and most reputable debt settlement companies. Were all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.

Reporting to the End User Services Manager, the Desktop Support analysts primary role is to support, maintain and help improve our infrastructure ensuring the highest levels of customer service. The Desktop Support Analyst will be the first point of contact for our end user population supporting the staff on a variety of desktop initiatives and projects. The candidate must be team-oriented, customer service driven, with the ability to work under pressure with minor supervision. This is a growing fast paced environment.

Responsibilities:
  • Provide desk side, remote, and phone support to over 2000 users in New York, Nevada, California, Dominican Republic, and the Philippines
  • Support and prioritize tickets from end users experiencing issues related to hardware, AWS Workspaces, applications, mobile devices, desk phones, MFP printers, and audio visual
  • Partner with HR to process Onboarding and Offboarding requests
  • Create, support, and maintain end users accounts, distribution lists, security groups and shared mailboxes through Active Directory and O365 admin portal
  • Install, configure, and troubleshoot software packages, including operating systems and 3rd party applications
  • Create and deploy desktop images per organization standard
  • Maintain asset inventory tracking system
  • Manage desktop inventory and purchase hardware and supplies when required
  • Support audio visual technologies in shared conference rooms and personal offices
  • Perform internal user desk moves as required
  • Create and maintain knowledgebase and end user documentation


Qualifications:

Character

  • Strong problem-solving and analytical skills
  • Ability to think strategically and deal effectively with competing priorities and demands
  • Proven ability to prioritize and reprioritize work due to changing business/client requirements
  • Strong communication skills with the ability to deal with users at all levels
  • Collaborative approach and strong relationship-building skills
  • Excellent listening skills, to enable the understanding and dissemination of requirements from varied users and executives

Education/Qualifications

  • Minimum 3 years of experience in a Helpdesk or Desktop Support position
  • Bachelors degree in Computer Science, Information systems or equivalent experience
  • Technical certifications, such as A+, Network +, Microsoft Certified Professional (MCP), ITIL is a plus

Practical Experience

  • Proven experience supporting Windows 10 and Mac OS
  • Prior working knowledge of Microsoft applications including Office Suite
  • Active Directory and O365 administration experience
  • Prior use of ticketing/IT Service Management systems
  • Remote user support
  • AWS Workspaces experience a plus
  • Salesforce support experience a plus
  • Twilio Softphone support experience a plus
  • Ability to lift 50 pounds
  • Flexibility to work nights or weekends when needed for coverage or special projects


Benefits:

Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.


Our extensive benefits package includes:

Law Benefits
Private insurance

Meal Subsidy
Referral Program
Transportation (Starting at 4:00 PM)
Massive Growth Opportunities
Continuous development
Privileged location (City Center)
Great Work Environment

  • IT Desktop Support Analyst

    5 days ago

    New York, United States Global Channel Management Full time

    About the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...

  • Desktop Support Analyst

    2 days ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Desktop Support Analyst

    Found in: Appcast US C2 - 2 days ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Desktop Support Analyst

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    New York, United States 24 Seven Talent Full time

    Location: onsite - New York, NYDuration: 6 month contractPay: $29.33/hr We are partnering with a global cosmetics giant to hire on an IT Desktop Analyst to provide IT support onsite and over the phone for all company locations. Responsibilities include, but are not limited to:• Troubleshoot hardware and software issues courteously and expeditiously•...

  • Senior Desktop Support Analyst-1847431

    Found in: Appcast US C2 - 2 weeks ago

    New York, United States AMS Staffing Inc. Full time

    Our client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime pay. Job Title: Senior...

  • Senior Desktop Support Analyst-1847431

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago

    New York, United States AMS Staffing Inc. Full time

    Our client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime pay. Job Title: Senior...

  • Desktop Support Technician

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    New York, United States Insight Global Full time

    Requirements: 5+ years’ experience maintaining, analyzing, troubleshooting, and repairing computer systems, hardware and computer peripherals.Experience installing, upgrading, supporting and troubleshooting 10, Windows 7 and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications.Ticketing system experience, preferably...

  • Senior Desktop Analyst

    3 weeks ago

    New York, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionOur client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime...

  • IT Desktop Support

    1 week ago

    New York, United States OSTechnical Full time

    Job Title: IT Desktop Support Technician Pay: $30-35 per hour Duration : 3-month contract role Location: Irvine, CA Overview: Our client in real estate seeks an IT Desktop Support Technician. You'll troubleshoot hardware/software issues, primarily in Windows environments, offering both in-office and field support across locations like Irvine, Orange, Anaheim...

  • Lead Desktop Support

    Found in: Appcast US C2 - 3 days ago

    New York, United States IT Accel, Inc Full time

    Desktop Support ManagerOn site NYC $100k+ Responsibilities:Leadership: Lead and mentor a team of desktop support technicians, providing guidance, training, and support to ensure optimal performance and development. Prioritize and delegate tasks effectively to meet support objectives and deadlines Foster a collaborative and positive team environment,...

  • Desktop Support

    2 days ago

    New York, United States Nuware Technologies Full time

    Title: Desktop Support Location: NYC, NY Duration: Right to Hire Essential Job Responsibilities: Analyzes and prioritizes internal and external customer reported related problems then determines and executes resolution. Provides phone, remote and desktop support for all equipment, i.e., network connections, printer, software installations, e-mail support....

  • Senior Desktop Support

    Found in: Appcast US C2 - 2 days ago

    New York, United States Insight Global Full time

    Insight Global's client is looking to hire a Desktop Support Tech to join their team in downtown New York. This will be a contract-to-hire role and the pay rate is set at $48.31/hr. Specific responsibilities include:The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very...

  • Senior Desktop Support

    Found in: Appcast Linkedin GBL C2 - 2 days ago

    New York, United States Insight Global Full time

    Insight Global's client is looking to hire a Desktop Support Tech to join their team in downtown New York. This will be a contract-to-hire role and the pay rate is set at $48.31/hr. Specific responsibilities include:The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very...

  • Desktop Support Specialist

    21 hours ago

    New York, United States HCLTech Full time

    Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area Basic understanding of networks, Intel servers and telecoms Strong Break / Fix skills Desktops, Workstations, Notebooks, and Dell tablets Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and Windows devices Strong...

  • Desktop Support Engineer

    7 days ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support Engineer Job Overview: Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    6 days ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support Engineer Job Overview: Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    3 days ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    Found in: Appcast US C2 - 1 week ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    New York, United States Bernard Nickels & Associates Full time

    Job Title: Desktop Support EngineerJob Overview:Client is seeking a highly skilled Desktop Support Engineer to join their IT team. The ideal candidate will possess exceptional customer service skills and a strong technical background in supporting IT infrastructure. This role involves troubleshooting, maintaining, and optimizing end-user computing...

  • Desktop Support Engineer

    2 weeks ago

    New York, United States Diverse Lynx Full time

    Position: Desktop Support Engineer Location: New York, NY Duration: Full-Time Desktop Support Engineer Skill Desktop Management - Infrastructure Services (IS) Skill Type Marketable Minimum Experience 4 - 6 Years 1. Strong language proficiency and inter personal skills. 2. Provide incident and request management support to all end user devices. E.g. Desktop,...