Desktop Support

3 weeks ago


New York, United States Nuware Technologies Full time

Title: Desktop Support

Location: NYC, NY

Duration: Right to Hire

Essential Job Responsibilities:

Analyzes and prioritizes internal and external customer reported related problems then determines and executes resolution.

Provides phone, remote and desktop support for all equipment, i.e., network connections, printer, software installations, e-mail support.

Able to train for proper hardware and software usage.

Escalates to and works with senior technical support engineers to resolve complex support issues.

Collaborates on support teams to provide critical customer support and feedback.

Owns assigned incidents through closure, including communication to end users.

Provides off-hours technical support, based on an on-call team rotation schedule.

Evaluate applications, jobs and documents monitoring processes.

Assists in establishing proactive processes for additional monitoring and alerting of application processes and jobs to prevent client impacts.

Prioritizes activities, tasks, and incidents for all projects and have a full understanding of business impact and reprioritize as necessary.

Provide proactive communication to clients, account managers and project managers.

Documents and logs support issues and subsequent resolutions.



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