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Group Reservations Coordinator

1 month ago

Boston, United States Omni Hotels Full time

Location:

Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished dcor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Job Description:

Ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments. To assist the Reservations Manager in managing the departments day to day activities, when asked.

Responsibilities:
  • Review group blocks for cut off date extensions, and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
  • Attend weekly group pick-up meetings
  • Run group arrivals lists daily for future arrival dates, and no-show reports daily.
  • Check for duplicate reservations by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
  • Check for group reservation errors and contact caller of the reservation or group contact accordingly to obtain and verify information.
  • Report to the Reservations Manager and the Director of Revenue Management.
  • Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing according to contract and email history.
  • Complete Group Commission Report, after groups departure.
  • Monitor room type availability daily.
  • Monitor non-guaranteed reservations daily, and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
  • Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
  • Complete competition rate analysis as needed.
  • Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
  • Assist in completing all VIP and internal reservations, communicating any issues to Reservation Manager or OmniRez HelpDesk Supervisor.
  • Assist in completing all fax and email reservations.
  • Research and charge for all no-shows, cancelations, and deposits.
  • Attend Pre-Convention Meetings, Resume Meetings, Group Pick up Meetings and Reservations Departmental meetings
Qualifications:
  • Knowledge of four-diamond / four-star customer service standards
  • Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
  • Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
  • Previous experience using passkey
  • Proficient computer skills on Microsoft Office, Excel, and Word
  • Excellent and professional communication skills
  • Highly detailed, and able to maintain excellent organizational skills while working in a fast pace environment.
  • Ability to multi-task while working on up to 50-60 future groups