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Customer Service Representative
4 months ago
** Cemstone Products Company**
** Customer Service Representative**
River Falls, WI 54022
**Job Summary**
Process of ready-mix orders and CS orders from River Falls, WI and outlying area plants. Work with customers to provide great service while establishing good working relations with other Cemstone employees.
* Process CS/Concrete orders in a timely and efficient manner.
* Notify Manager in event of over bookings, slow-pours, pours exceeding original yardage, truck or plant problems. Communicate or document all customer service complaints.
* Coordinate with customers to adjust truck demand to meet proper delivery rate.
* During slow time, keep busy, cleaning, stocking shelves, work on next days activities etc.
* Assist customers with contractor sales and questions.
* The job may require some early starts/late evenings and Saturdays.
**Minimum Qualifications**
* High School Degree or General Education Degree (GED).
* Previous dispatching, customer service experience and industry understanding preferred.
* Good product knowledge CS/Ready Mix (tools-sealers-bag goods as well as decorative concrete knowledge).
* Basic computer skills for entering orders.
* Knowledge of Western WI - East Metro and surrounding areas.
* Communicate in a positive and helpful manner with a variety of customers.
* Ability to read and understand maps.
**Benefits**
* Medical Insurance
* Dental Insurance
* Life Insurance
* Retirement Plans
* Paid Time Off
* Wellness Programs
* Education Assistance
* Employee Assistance Program
Founded by the Becken family in 1927, Cemstone offers truly integrated and sustainable concrete solutions for its customers in the Upper Midwest and across the country. When you work at Cemstone, you experience more than just a job. You earn a rewarding career, one that delivers an incredible opportunity to build a better future for yourself, strengthens us to become a better company, and fulfills your desire for challenge and growth.
**Closing**
If you are interested in becoming part of our team, please apply online today. We are committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.
