Front Desk Night Supervisor

3 weeks ago

Cripple Creek, United States Chamonix Casino Hotel Full time
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
  1. Responsible for overseeing the Hotel and Front Desk operations during the overnight shift.
  2. Assist in the training and providing technical direction to new Front Desk staff.
  3. Has extensive knowledge of Front Desk operations and assists coworkers with any questions they may have.
  4. Provide a warm and friendly welcome to guests as they arrive, creating a positive first impression.
  5. Always provided the highest level of overall customer service by enforcing 4-star standards. Goes above and beyond to make every guest feel special.
  6. Efficiently handles the check-in and check-out processes by verifying guest information, assigning rooms, and processing payments.
  7. Handles guest payments, including cash, credit cards, and other forms of payment. Maintains accurate and well organized records.
  8. Assist guests with room reservations, modifications, and cancellations, ensuring accuracy and adherence to hotel policies.
  9. Provide information about the hotel's services, amenities, casino offerings, and local attractions to help guests make the most of their stay.
  10. Respond promptly, pleasantly, and accurately to all customer questions or emergencies and immediately escalate any issues/concerns from customers to the appropriate person.
  11. Answer phone calls, take messages, and transfer calls to appropriate departments or guests' rooms.
  12. Develops and maintains effective working relationships and good customer service skills with all guests and employees.
  13. Confirm guest satisfaction, close billing and issue receipts, and store luggage by lifting up to 25lbs.
  14. Leave guests with a lasting positive impression of the establishment as they depart.
  15. Communicate information between shifts to ensure job thoroughness to meet department objectives.
  16. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures and Colorado Limited Gaming Regulations.
  17. Maintains alertness for all responsibilities and a general awareness of hotel and casino operation at all times. Takes appropriate action based on observations, as directed or as established by casino policy, procedures, or gaming rules and regulations. Keeps the Hotel Manager informed of any concerns.
  18. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures, which includes use of safety equipment.
  19. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
  20. Wears and maintains uniforms properly, including nametag and gaming license.
  21. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS: Demonstrated knowledge of hotel operations. Demonstrated effective and diplomatic customer service and communication skills. Demonstrated experience performing within specific deadlines or under pressure.Demonstrated experience in problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE: One (1) or more years of experience working as a Front Desk Clerk for a large upscale property or equivalent. Two (2) or more years of related customer service experience, preferably in a hospitality or gaming environment.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.Must be at least eighteen (18) years of age.

OTHER SKILLS/ABILITIES: Must have good multitasking skills and excellent customer service skills. Basic computer knowledge is preferred.

PHYSICAL DEMANDS: Essential duties primarily involve standing while completing paperwork or using a computer, and routine kneeling, squatting, bending, and crouching with standard breaks. Essential duties involve frequent brisk walking, climbing stairs, stretching, reaching, lifting, and pushing materials, supplies, and equipment. Essential duties require lifting up to 30 pounds, and working a flexible workweek, including weekends and holidays, with overtime hours occasionally required.

COMPENSATION AND BENEFITS:

$23+ an hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, free transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

  • Front Desk Supervisor Team Lead

    4 days ago

    Walnut Creek, California, United States Aimbridge Hospitality Full time

    **Job Summary**The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.This role involves maximizing room revenue and occupancy, and the ideal candidate will have excellent communication and...

  • Front Desk Supervisor

    6 days ago

    Walnut Creek, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: + At least 2 to 3 years of...

  • Front Desk Team Lead

    4 weeks ago

    Walnut Creek, California, United States Aimbridge Hospitality Full time

    About the RoleAs a Front Desk Supervisor at Aimbridge Hospitality, you will play a crucial role in delivering exceptional guest experiences and driving revenue growth. You will be responsible for supervising the front desk team, managing daily operations, and ensuring compliance with company policies and procedures.The successful candidate will have a proven...

  • Front Desk Representative

    1 month ago

    Walnut Creek, United States Kisco Senior Living Full time

    The Front Desk Representative @ Byron Park provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. This is a part-time position, Wednesday - Friday, 6 am-2:30 pm. Starting pay: $1 Front Desk, Representative, Retail

  • Front Desk Representative

    1 month ago

    Walnut Creek, United States Kisco Senior Living, LLC Full time

    Job Description The Front Desk Representative @ Byron Park provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community. This is a part-time position, Wednesday - Friday, 6am-2:30pm. Starting pay: $19/hr What will I do every day? * Monitor residents and guests coming in and out of the...

  • Front Desk Coordinator

    3 weeks ago

    Big Creek, California, United States Sun Hill Properties Inc. Full time

    Job OverviewAt Sun Hill Properties Inc., we are seeking a highly skilled Front Desk Agent PM/Overnight Part-time 18.90/hr to join our team. This is an excellent opportunity for individuals who enjoy providing exceptional customer service and have a passion for the hospitality industry.In this role, you will be responsible for checking guests in and out of...

  • Front Desk Host

    1 day ago

    Beaver Creek, Minnesota, United States Vail Resorts Full time

    Unlock Your Potential in the MountainsAs a Front Desk Agent with Vail Resorts, you'll be at the heart of our mountain hospitality. You'll be the first point of contact for all guests and help make their stay a memorable one. This is a great starting point for those new to hospitality, offering huge potential for upward mobility.About the RoleWe're looking...

  • Front Desk Agent

    3 months ago

    Walnut Creek, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Express Walnut Cr [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Coordinator

    4 weeks ago

    Battle Creek, Michigan, United States Firekeepers Casino Full time

    About the Role:We are seeking a highly skilled and experienced Front Desk Coordinator to join our team at FireKeepers Casino Hotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling customer inquiries, and resolving issues in a professional and courteous manner.The ideal candidate will...

  • Front Desk Associate

    3 weeks ago

    Oak Creek, Wisconsin, United States Nirvair Hospitality Llc Full time

    ResponsibilitiesGreet and welcome all guests approaching the front desk in accordance with Nirvair Hospitality Llc standards.Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.Review the front office log regularly.Provide...

  • Front Desk Medical Coordinator

    3 weeks ago

    Walnut Creek, California, United States BASS MEDICAL GROUP Full time

    Job Overview: We are a leading healthcare provider in Berkeley, seeking a Front Desk Medical Coordinator to join our team.The successful candidate will be responsible for managing front desk operations, including greeting patients, handling phone calls, and preparing patient charts.The Front Desk Medical Coordinator will also be responsible for verifying...

  • Front Desk Liaison

    3 weeks ago

    Hunters Creek Village, Texas, United States Advanced Obgyn Of Central Florida L Full time

    Company OverviewAdvanced Obgyn Of Central Florida L is a dynamic and growing OB-GYN practice in Orlando, Florida. Our team is dedicated to providing high-quality patient care and a positive work environment.Job SummaryWe are seeking a highly motivated and organized Front Desk Receptionist to join our team. The successful candidate will be responsible for...

  • Front Desk Representative

    1 month ago

    Walnut Creek, United States Kisco Senior Living Full time

    The Front Desk Representative @ Byron Park provides exceptional customer service via the front desk to establish a warm, secure and friendly atmosphere in the community.  This is a part-time position, Wednesday - Friday, 6am-2:30pm. Starting pay: $19/hr  What will I do every day?Monitor residents and guests coming in and out of the communityAssist...

  • Front Desk Coordinator

    1 month ago

    Queen Creek, Arizona, United States Serenity Healthcare, LLC Full time

    Job Title: Front Desk CoordinatorWe are seeking a highly organized and professional Front Desk Coordinator to join our team at Serenity Healthcare, LLC.About the RoleThe ideal candidate will be the first point of contact for our patients, ensuring a smooth and efficient operation of the clinic. Responsibilities include managing patient check-in and check-out...

  • Front Desk Coordinator

    1 day ago

    Oak Creek, Wisconsin, United States Nirvair Hospitality Llc Full time

    Job OverviewNirvair Hospitality Llc is seeking a detail-oriented and customer-focused Front Desk Receptionist

  • Front Desk Host

    4 weeks ago

    Walnut Creek, Ohio, United States Dutchman Hospitality Group Full time

    Opportunity for a Front Desk Clerk">About Us: Dutchman Hospitality Group is a peaceful and challenging work environment where team members are like family. We provide an opportunity to learn hospitality skills that can be used for the rest of your life.">Salary: Pay Rate: $15-$20 per hour based on experience, with opportunities for advancement to full-time...

  • Front Desk Associate Specialist

    4 days ago

    Swartz Creek, Michigan, United States AMD SC Urgent Care Full time

    We are seeking an experienced and compassionate Front Desk Associate to join our team at AMD SC Urgent Care.About UsAMD SC Urgent Care offers three convenient locations in Genesee County, operating from 10am-10pm, 7 days a week. Our state-of-the-art facilities provide top-notch care for our patients.We value our employees and offer a supportive work...

  • Front Desk Receptionist

    2 weeks ago

    Oak Creek, United States Nirvair Hospitality Llc Full time

    Job DescriptionJob DescriptionJob SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Education & ExperienceCollege course work in related field helpful.Experience in a hotel or a related field...

  • Front Desk Coordinator

    4 weeks ago

    Walnut Creek, California, United States BASS MEDICAL GROUP Full time

    About the RoleWe are looking for an experienced Front Desk Coordinator to provide exceptional customer service and administrative support to our patients and medical staff. If you have a passion for delivering high-quality patient care and possess excellent communication skills, we want to hear from you!

  • Front Desk Specialist

    3 days ago

    Battle Creek, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Front Desk Specialist/Receptionist in the Agriculture industry. The position is based in Battle Creek, Michigan, and offers a short term contract employment opportunity.Responsibilities:• Handling front desk support and receptionist duties, including answering main phones and...