Senior Customer Success Manager

1 month ago

Chicago, United States SPINS Full time
Who We Are

For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.

Senior Customer Success Manager - Big CPG and Financial Partners

We are adding a new role - Senior Customer Success Manager to the Big CPG & Financial Partners segment on the Customer Success team.

This role - Senior Customer Success Manager - is responsible for managing the end-to-end relationship of all accounts within their Book of Business. The role involves ensuring customer satisfaction, promoting retention, and driving revenue growth within the assigned accounts. This new role reports to the respective Manager, Customer Success.

This role will be entirely focused on strengthening our positioning with select accounts and bringing SPINS into the fabric of these businesses. This Senior Customer Success Manager will spend time planning the strategy for the accounts in the assigned Book of Business, including identifying and securing incremental revenue, contract renewal & expansion, relationship management and expansion and strategic client engagement. The successful AM will meet Net Renewal Retention (NRR) goal alignment, including contract retention and expansion, establish processes and account strategy for each client with their book of business.

Requirements for this Senior Customer Success Manager role:
  • 5+ years of experience in customer facing, account management, customer success or related role in the B2B sector
  • Strong Relationship & Stakeholder Management skills and executive presence
  • Self-starter, strategic thinker, comfortable with complexity
  • Experience owning renewals, upsells, revenue growth
  • Experience identifying, nurturing and closing new business or expansion opportunities
  • Experience in CPG / syndicated data industry
  • Negotiation, experience building and delivering proposals
  • Strong written and oral communication and proven ability to influence customers or outcomes
  • Technical aptitude, analytical mindset and intermediate or higher experience with Microsoft Excel and PowerPoint and contract management systems (e.g., SF)
  • Ability to prioritize and multitask while maintaining poise under pressure
If these requirements match your skills/strengths, please apply.

#LI-AG1 #LI-Hybrid

What SPINS Offers

We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
  • We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works
  • Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
  • Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
  • Direct - We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
  • Determined - We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
  • Passionate - We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
  • Collaborative - We leave our egos at the door, believing that working together we will produce an outcome that's greater than each individual contribution.

For details about the information SPINS's collects about our applicants and how we use it, please see the SPINS Privacy Policy here.

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