Senior Customer Success Manager
4 weeks ago
Qualifications You have 5+ years of experience in software implementation and customer success with a proven track record of managing or supporting complex projects You have excellent interpersonal skills and time management capabilities The CSM needs to have a clear understanding of the entire customer lifecycle, and will play an active role during the implementation process in order to have a good understanding of the customer's existing processes and how they translate to the Ascent Platform Comfortable proposing and implementing creative ideas and solutions Establish rapport and building strong relationships with customers and Ascent employees across all teams within the company Demonstrate excellent interpersonal skills with ability to build sincere business relationships and deal effectively with relational challenges if they occur Excellent knowledge of change management principles 5+ years of Customer Success/Customer Support experience within Technology or Saas Solutions company Collaborative mindset with a willingness and capacity to learn and problem solve Proven ability to take initiative and work independently as needed Proven experience to manage difficult conversations with both internal and external stakeholders Experience in process improvement Prior experience with analytics software; Having knowledge in pulling reports and manipulating data in order to gather valuable insights into the customer experience Knowledge of customer support processes, tools, and technologies including JIRA, Confluence, Service Desk, and/or any SCM systems Experience working with CRM software Responsibilities Partner with the Sales, Product and Compliance teams to play an integral role in the post sales process with Ascent customers Build a good understanding of customers' needs to allow for an easy transition from sales to implementation and through long-term ongoing support During the transition process, convey awareness of which features the customer has expressed an interest in order to help achieve the customer's goals Ensure that all customer feedback is received and escalated to the appropriate team to ensure delivery of customer objectives Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success Use analytics to track customer engagement and their experience See what features the customer is using and provide guidance on alternate solutions when applicable Be an expert on the Ascent platform and have an in-depth knowledge of our product and features Be a solutions expert for our customers - Always seek new ways for Ascent to make the customer's life easier Promote positivity in everyday interactions with customers and employees alike Serve as a primary point of contact for your portfolio of customers Benefits Competitive compensation Medical, dental, and vision insurance; premiums paid 95% for the individual Medical HSA/FSAs Life insurance 401K Disability benefits Dependent Care FSA Flexible PTO Parental care leave Professional development stipend Charitable matching gift program #J-18808-Ljbffr
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Senior Customer Success Manager
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Senior Customer Success Manager
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Senior Customer Success Manager
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Senior Customer Success Manager
2 weeks ago
Chicago, United States Volantio Full timeJob DescriptionJob DescriptionAbout Volantio:Volantio provides a SaaS product designed to enhance Revenue Management (RM) for airline teams. We are committed to driving meaningful impacts for our clients through innovative solutions and exceptional customer support.Role Overview:The Senior Customer Success Manager (SCSM) at Volantio is a pivotal role focused...
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Senior Customer Success Manager
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Chicago, United States Motorola Solutions Full timeCompany Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Sr. Customer Success Manager
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