Sr. Customer Success Manager

4 weeks ago

Chicago, United States Intelliswift Full time

Job ID: 24-04556 Senior Customer Success Manager
7 Months
$54.37 per hour on W2
Remote

Client is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer experiences. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices across Adobe for a cohesive plan of action and quantifying impact along the way. Industry Customer Success Managers deliver an outstanding experience for Adobe's top customers, including responsibilities for strategic account planning, use case adoption, advocacy and value realization. We hire dynamic, passionate, and creative individuals, adept at storytelling who thrive in fast-paced environments.
What You'll Do:
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsiblities include:
Accountable for Customer's overall success with Adobe, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
Network within accounts in order to achieve successful execution of client's strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
Champion innovation by sharing industry thought leadership and new ways your customers can use Adobe solutions to advance their digital maturity
Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well" plans
Be the voice of the customer internally at Adobe - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success

What you need to succeed:
10+ years of Customer Success experience in Software as a Service, Digital Marketing
Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnership
Strong consulting skills
Ability to prioritize, multi-task, and perform under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written
Existing knowledge of software in digital marketing and/or digital media space, including data platforms, content management and customer journeys
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Validated experience with account planning & customer success plans, including leading and facilitating executive meetings and workshops
Effective at leading executive C-level discussions and presentations
Flexibility to travel (if needed)

  • Sr. Customer Success Manager

    2 months ago

    Chicago, United States Cypress HCM Full time

    Job DescriptionJob DescriptionSr. Customer Success Manager Description:Hybrid - Chicago or Omaha preferred (2days/week - days of week flexible)We are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure LinkedIn Customers achieve a return on...

  • Sr. Customer Success Manager

    3 weeks ago

    Chicago, United States Ursus Inc Full time

    JOB TITLE: Sr. Customer Success Manager LOCATION: REMOTE PAY RANGE: $45.00 - $54.00/hr DURATION: 6 months TOP 3 SKILLS: 10+ years of Customer Success experience in Software as a Service, Digital Marketing Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value Strong...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, United States Ursus Inc Full time

    JOB TITLE: Sr. Customer Success Manager LOCATION: REMOTE PAY RANGE: $45.00 - $54.00/hr DURATION: 6 months TOP 3 SKILLS: 10+ years of Customer Success experience in Software as a Service, Digital Marketing Passion for driving customer success and measurable outcomes with and demonstrated success advising customers to deliver business value Strong...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, United States NextDeavor Full time

    Description Sr. Customer Success Manager 7+ Month W2 Contract Chicago, IL Benefits You'll Love: NextDeavor offers health, vision, and dental benefits for contract employees. You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental, and spiritual well-being. You'll be eligible to receive Paid Sick Leave...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, United States Software Guidance and Assistance, Inc. Full time

    Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Customer Success Manager for a Contract assignment with one of our premier SaaS clients in Chicago, IL. This role is also open to fully remote. We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead,...

  • Sr. Customer Success Manager

    2 weeks ago

    Chicago, United States NextDeavor Full time

    Description Sr. Customer Success Manager 7+ Month W2 Contract Remote US Benefits You'll Love: NextDeavor offers health, vision, and dental benefits for contract employees. You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental, and spiritual well-being. You'll be eligible to receive Paid Sick Leave (Amount...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, Illinois, United States NextDeavor, Inc. Full time

    Sr. Customer Success Manager7+ Month W2 ContractChicago, ILBenefits You'll Love:NextDeavor offers health, vision, and dental benefits for contract employees.You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental, and spiritual well-being.You'll be eligible to receive Paid Sick Leave (Amount varies per...

  • Sr. Customer Success Manager

    3 weeks ago

    Chicago, United States NextDeavor Full time

    Description Sr. Customer Success Manager 7+ Month W2 Contract Remote US Benefits You'll Love: NextDeavor offers health, vision, and dental benefits for contract employees. You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental, and spiritual well-being. You'll be eligible to receive Paid Sick Leave (Amount...

  • Sr. Customer Success Manager

    4 weeks ago

    Chicago, United States NextDeavor, Inc. Full time

    Sr. Customer Success Manager 7+ Month W2 Contract Chicago, IL Benefits You’ll Love: NextDeavor offers health, vision, and dental benefits for contract employees. You'll get 1:1 mentorship and job coaching while working for a company that values your physical, mental, and spiritual well-being. You’ll be eligible to receive Paid Sick Leave (Amount...

  • Customer Success Manager

    4 days ago

    Chicago, United States eTeam Full time

    Job Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...

  • Customer Success Manager

    3 days ago

    Chicago, United States eTeam Full time

    Job Title: Sr. Customer Success ManagerJob Location: Chicago, IL- Hybrid schedule, 2+days/week, those days are flexibleJob Duration: 12-monthsWe are looking for a Sr. Customer Service Manager to join our team. As a Customer Success Manager (CSM), you will partner closely with your assigned sales partners to ensure Company’s Customers achieve a return on...

  • Customer Success Manager

    3 days ago

    Chicago, United States Synergis Full time

    TITLE: Sr. Customer Success ManagerLOCATION: Chicago, ILANTICIPATED DURATION: 12 month contract to startResponsibilities:The client is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every...

  • Customer Success Manager

    2 days ago

    chicago, United States Synergis Full time

    TITLE: Sr. Customer Success ManagerLOCATION: Chicago, ILANTICIPATED DURATION: 12 month contract to startResponsibilities:The client is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every...

  • Customer Success Manager

    4 days ago

    Chicago, United States Synergis Full time

    TITLE: Sr. Customer Success ManagerLOCATION: Chicago, ILANTICIPATED DURATION: 12 month contract to startResponsibilities:The client is the world’s largest professional network, built to help members of all backgrounds and experiences achieve more in their careers. Our vision is to create economic opportunity for every member of the global workforce. Every...

  • Sr. Customer Success Manager

    3 months ago

    Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....

  • Sr. Customer Success Manager:

    4 weeks ago

    Chicago, United States Akraya Full time

    Primary Skills: Strategic Planning, Digital Marketing, Program Management, Customer Success, Executive Leadership. Duration: 6 Months (Possible Extension) Contract Type: W 2 Only (#LI-Remote) Location: Chicago, IL #LP Pay Range: $50.00 - $53.00 per h Manager, Leadership, Customer Experience, Staffing, Business Services, Customer, IT

  • Sr. Manager, Customer Success

    1 month ago

    Chicago, United States Measured Full time

    Job Description Who We Are Measured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of their...

  • Customer Engagement Manager

    2 weeks ago

    Chicago, Illinois, United States Customer Labs Full time

    Join a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...

  • Sr. Manager, Customer Success

    1 month ago

    Chicago, United States Measured Full time

    Job DescriptionJob DescriptionWho We AreMeasured is the pioneer and leader of incrementality-based measurement and optimization for consumer brands. Leading brands use our elegant, all-in-one platform to manage, test, plan, and optimize over $15 billion in full-funnel media investments. Since 2017, we have helped marketers prove the incremental impact of...

  • Sr Customer Success Manager

    2 months ago

    Chicago, United States Workday Full time

    The Global Customer Success (GCS) team is dedicated to engaging every customer, ensuring they derive meaningful value throughout their journey with Workday. Our focus on customer growth and innovation drives us to enhance product adoption, elevate cu Manager, Education, Customer Experience, Product Management, Customer, Technology, Retail, Business