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Customer Service Representative

4 months ago

Lee's Summit, United States Mr Handyman Full time

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman/Mr. Appliance we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing business professional to manage our fast-paced office environment.

Mr. Handyman/Mr. Appliance is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman/Mr. Appliance team, you get so much more than a job... you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You'll Want to Join Our Team

Here are just a few of the benefits you'll receive when joining the Mr. Handyman/Mr. Appliance team.

  • Competitive pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • The pride that comes with applying your skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions
  • Flexibility with hours so you can take care of life's important events
  • And so much more...
Your Responsibilities as an Office Professional
  • Office and Lead management - You will hold responsibility for all customer communications while organizing work and managing schedules for our Service Professionals
  • Manage customer and team expectations - You'll communicate with customers and team members to help them understand what they need to have done and manage expectations about the scope of work and costs.
  • Office Operations - Supervise office personnel and responsibility of overall office operations
  • Thrive in a terrific environment - You'll lead by delivering a great experience that wows every customer. You will promote the Mr. Handyman Way and embrace our code of values
How We'll Measure Performance

Here are some of the ways that we'll measure your performance in the role.ST
  • Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point
  • Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.
To Succeed in this Role
  • Be highly organized and detail oriented
  • Possess excellent customer communication and independent work skills
  • Have computer experience with Office and Excel
  • Be a self-starter
Job Requirements

These are the minimum requirements to be considered for this position.
  • Live within the area
  • Have 3+ years of experience in an office setting
  • Have 2+ years supervisory/management experience
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills

Benefits & Pay

Starting pay is from $17/hour with bonus pay options and is dependent on your experience.

PTO, Holiday pay, 401K with employer match.

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman/Mr. Appliance, not Mr. Handyman/Mr. Appliance SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.