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Information Technology Support Specialist

3 months ago

Denver, United States AimHire Full time

Position: IT Support Specialist

Location: Denver, CO

Come join a top-tier team who has supported thousands of deals including high-profile transactions with Google, Facebook, and Yahoo If you are looking to join a growing, entrepreneurial environment in an established company, we want to hear from you. One of the countrys fastest growing merger and acquisitions companies is looking to welcome a new IT Support Specialist on their IT Support Team. The IT Support team is responsible for all areas of internal desktop and cloud app support, hardware support, and maintains network infrastructure for our office locations. This team supports an environment of 75% macOS machines and 25% Windows machines. The ideal candidate will support internal clients, understands laptop and mobile device troubleshooting, is eager to learn and grow their skillset, and contribute to new ideas and projects in a diverse, fast-paced, deadline driven environment.

This is a full-time, contract to hire position with a strong possibility of becoming permanent.

Responsibilities:

  • Provide hardware and software support for both in-person and remote clients with macOS and Windows systems, with the majority being macOS devices
  • Prioritize, assign, and respond to internal client issues (submitted via ticketing system or in-person); manage tickets through to completion
  • Perform end-user training on macOS and other company-provided software and hardware
  • Perform diagnostics to collect information to determine and correct the source of error and isolate performance issues
  • Test and deploy new software, hardware, procedures, installation, conversion and upgrade activities
  • Maintain database of all staff inventory, user accounts and logins to facilitate on/off-boarding process
  • Engage with vendors when necessary to research issues and determine and implement recommended solutions
  • Maintain inventory levels of equipment to facilitate on-boarding process.
  • Provision user accounts in cloud apps, VoIP system, cloud faxing, copiers, and secure printing management system
  • Manage new employee onboarding process from creating accounts to provisioning devices to in-person training and IT orientation on Day 1
  • Maintain employee backup system as part of Disaster Recovery/Backup Plan
  • Automate help desk tasks and maintain security profiles via MDM software (JAMF/Intune) for laptops and company smart phones
  • Follow documented troubleshooting procedures and standards
  • Contribute ideas and recommendations to and assist in writing IT/Admin and Tech Training documentation

Requirements:

  • Bachelors Degree preferred, or equivalent combination of education, training, and experience
  • Candidate must have a minimum of 1 year experience supporting macOS laptops or desktops in an enterprise environment
  • Experience supporting computers running macOS (10.14 to current) and Windows 10, cloud-based email and productivity tools (Office 365 & Google G-Suite), and mobile devices running iOS
  • Proven ability to listen respectfully and communicate effectively with non-technical staff
  • Computer configuration and application setup experience with equal weight given to Windows and macOS
  • Experience installing, and troubleshooting network infrastructure and technologies including wired and wireless infrastructure, VoIP, and managed printing
  • Experience using centralized management/MDM tools for OS configuration and administration
  • Knowledge of basic printer maintenance tasks such as clearing paper jams and toner replacement
  • Ability to follow written documentation for tasks and procedures

Physical Demands:

Must be available to work standard business hours, and occasional nights/weekends. Must be able to spend large amounts of time standing or walking around office and between floors

Must be able to work on-site in Denver office majority of time

Must be able to routinely lift 30lbs

This is an exciting position with a mission-driven organization This position is paying up to $36 per hour, depending on experience.

Why Work with AimHire:

  • We work with many different clients in many different industries and may be able to consider you for multiple roles at one time
  • No fee to you
  • Voted one of the best staffing agencies in Denver

AimHire is an Equal Opportunity/Affirmative Action Employer.