Sr. Customer Success Manager

1 month ago

Salt Lake City, United States Lucid Software Full time

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company's founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2's 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft.

At Lucid Software, our Customer Success Team is integral to ensuring our customers derive maximum value from our solutions. As trusted advisors, each Customer Success Manager (CSM) works closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, CSMs provide expertise in change management and are subject matter experts on the Lucid Suite, guiding customers in achieving impactful outcomes aligned with their goals.

Responsibilities:

  • Develop a strong understanding of the Lucid Suite, demonstrating how to integrate it into customer workflows across a variety of use cases, and showing how it helps customers achieve their business goals.
  • Create and implement strategies to help companies continually adopt the Lucid Suite to meet their objectives.
  • Build and strengthen relationships with key contacts - from individual contributors to executive stakeholders - navigating organizational structures to deepen partnerships and cultivate champions.
  • Partner with Professional Services, using change management, product advocacy, and awareness campaigns to drive adoption.
  • Effectively manage a portfolio of accounts, prioritizing engagement based on need and coordinating multiple workstreams.
  • Conduct regular business reviews to ensure customer satisfaction, resolve issues, understand customer priorities and needs, and drive ongoing adoption.
  • Act as the primary contact point for key customers, ensuring their questions and needs are addressed promptly.
  • Lead cross-functional initiatives to enhance the customer experience, resulting in higher satisfaction and loyalty.
  • Collaborate with account teams and GTM leadership to improve internal processes and best practices, ensuring customers get the most value from the Lucid suite.
  • Perform other duties as needed
Requirements:
  • Bachelor's degree with strong academic performance
  • At least 4 years experience in CX, Consulting, or similar customer facing roles
  • Technical background (e.g. engineering) or very strong technical aptitude with a desire to become a Lucid Suite expert
  • Excellent organizational skills, strong ability to manage multiple priorities effectively, and attention to detail.
  • Strong written and verbal communication skills, including the ability to deliver technical presentations to non-technical audiences.
  • Proficient in using various tools to manage customer relationships and ensure business continuity
  • Demonstrated ability to work independently and lead initiatives
  • Fluent in English
Preferred Qualifications:
  • Empathy and a strong passion for problem-solving
  • Outstanding task management skills across diverse responsibilities
  • Ability to thrive in a fast-paced, scaling SaaS environment
  • Solution-oriented mindset, with a bias toward exploring ideas rather than dismissing them


#LI-MK1

  • Sr. Customer Success Manager

    1 month ago

    Salt Lake City, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Manager, Customer Success

    1 month ago

    Salt Lake City, United States Lucid Software Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Customer Success Manager

    1 month ago

    Salt Lake, Utah, United States Lucid Software Full time

    Customer Success ManagerAt Lucid Software, we're seeking a seasoned Customer Success Manager to join our team. As a trusted advisor, you'll work closely with a portfolio of strategic accounts, gaining a deep understanding of their unique business objectives. With a focus on driving product adoption, you'll provide expertise in change management and be a...

  • Customer Success Manager

    2 weeks ago

    Salt Lake City, United States Inside Real Estate Full time

    Inside Real Estate is a fast-growing, innovative company specializing in real estate technology. We empower real estate professionals with the tools and technology they need to succeed. As a leader in the industry, we are committed to providing best-in-class solutions that drive real results for our clients. We are looking for a dedicated, self-starter...

  • Customer Success Manager

    1 month ago

    Salt Lake, Utah, United States Lucid Software Full time

    Job DescriptionAt Lucid Software, we are seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for driving customer adoption and retention of our solutions.Key Responsibilities:Lead and inspire a team of Customer Success Managers to achieve increased retention, expansion, and...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Lucid Software Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Lucid Software. As a key member of our Customer Success Team, you will be responsible for ensuring our customers derive maximum value from our solutions.Key ResponsibilitiesDevelop a deep understanding of the Lucid Suite and demonstrate its value to customers.Create...

  • Customer Success Manager

    1 month ago

    Salt Lake, Utah, United States Chargezoom Full time

    Customer Success ManagerChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.We are...

  • Senior Customer Success Manager

    2 weeks ago

    Salt Lake City, United States Extensiv Full time

    Extensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale...

  • Customer Success Manager

    4 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    We are seeking a highly motivated and experienced Customer Success Manager to join our Client Onboarding Team at Chargezoom, a fast-growing SaaS fintech startup that specializes in delivering automated payment solutions.As a key member of our team, you will be responsible for acting as the main point of contact and product expert during your clients' first...

  • Customer Success Manager

    3 months ago

    Ellicott City, United States Kuraray America , Inc. Full time

    The Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...

  • Customer Success Manager

    3 weeks ago

    Salt Lake, Utah, United States Chargezoom Full time

    At Chargezoom, a fast-growing SaaS fintech company, we specialize in delivering automated payment solutions that simplify internal financial processes for main-street businesses. Our mission is to enable these businesses to save time and money through our intelligently designed software products and accounting software integrations. We are currently seeking...

  • Sr. Customer Success Manager Salt Lake City, UT

    3 weeks ago

    Salt Lake City, United States TBWA\Chiat\Day Full time

    Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an...

  • Customer Service Operations Manager

    4 weeks ago

    Salt Lake, Utah, United States Golden Customer Care Full time

    Job OverviewGolden Customer Care is seeking a highly skilled Assistant Manager, Web Support to provide leadership and operational oversight to our Web Support Representatives. This role involves effectively communicating, coaching, and managing directives to achieve company goals and departmental KPIs.Key Responsibilities:Propose innovative ideas to improve...

  • Customer Success Lead

    2 weeks ago

    Salt Lake City, United States ShowMojo Full time

    About the Role As a Customer Success Lead, you will play a pivotal role in driving customer satisfaction, retention, and growth for ShowMojo, a SaaS company and leasing automation platform in the Prop Tech space. To learn more about us visit: showmojo.com. You will be responsible for managing a portfolio of key accounts, identifying opportunities for...

  • Mid-Market Customer Success Manager

    1 month ago

    salt lake city, United States DX Full time

    About DXDX helps companies build world-class engineering organizations by providing leaders with insights into developer experience and productivity.DX is bootstrapped, profitable, and consistently growing revenue more than 3X year over year. We’re based in downtown Salt Lake City, and customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings use...

  • Mid-Market Customer Success Manager

    4 months ago

    Salt Lake City, United States DX Full time

    About DXDX helps companies build world-class engineering organizations by providing leaders with insights into developer experience and productivity.DX is bootstrapped, profitable, and consistently growing revenue more than 3X year over year. We’re based in downtown Salt Lake City, and customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings use...

  • Mid-Market Customer Success Manager

    1 month ago

    salt lake city, United States DX Full time

    About DXDX helps companies build world-class engineering organizations by providing leaders with insights into developer experience and productivity.DX is bootstrapped, profitable, and consistently growing revenue more than 3X year over year. We’re based in downtown Salt Lake City, and customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings use...

  • Mid-Market Customer Success Manager

    3 months ago

    Salt Lake City, United States DX Full time

    About DX DX helps companies build world-class engineering organizations by providing leaders with insights into developer experience and productivity. DX is bootstrapped, profitable, and consistently growing revenue more than 3X year over year. Were based in downtown Salt Lake City, and customers like Etsy, Dropbox, Twilio, Pfizer, and Booking Holdings use...

  • IT Project Manager/Sr. Consultant

    1 month ago

    Salt Lake City, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for an IT Project Manager/Sr. Consultant in Salt Lake City, Utah. This role is instrumental in our team, focusing on the management of various IT projects within the manufacturing industry. The IT Project Manager/Sr. Consultant will be responsible for planning,...

  • Customer Success Advocate

    1 month ago

    Salt Lake, Utah, United States TalentBurst Full time

    Customer Success AdvocateAt TalentBurst, we're seeking a highly motivated Customer Success Advocate to provide support and risk mitigation within the business financing space. This role will be the Loan questions/needs and become a leader in all inquiries. You will use your proximity to customers to identify issues that will continually improve the customer...