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Technical Support Specialist Intern

4 months ago

Warminster, United States Eurofins Full time

**Technical Support Specialist Intern**

* Warminster, PA 18974, USA

* Intern

**Company Description**

**Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.****Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.**

**In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 47,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.**

**In 2019, Eurofins generated****total revenues of EUR 4.56 billion, and has been among the best performing stocks in Europe over the past 20 years.**

**Job Description**

* The Technical Support Intern will assist with the following assigned duties:

* Provide technical support and assistance to customers, both internal and external, regarding all Eurofins Abraxis products.

* Assist with technical support inquiries and investigations regarding all Eurofins Abraxis products:

* Develop and maintain sufficient product knowledge to help investigate complaints and respond to incoming technical inquiries regarding our products and services.

* Evaluate customer analytical information and provide appropriate guidance foe troubleshooting and continued product use.

* Perform lab-based testing, as required, to confirm customer related issues and report tothe appropriate teams for further investigation and resolution if necessary.

* Accurately maintain a detailed records regarding all investigation and application development experiments.

* Assist with the development and delivery of customer educational events and technical support materials.

* Work with OEM Instrument manufacturing partners to coordinate development and validation of new applications/methods on automated instruments as required.

* Assist R&D in the development of key post-sale applications for company products.

* Provide technical guidance and information to sales/marketing and our distributors.

* Organize and maintain the Technical Support demonstration laboratory.

* Develop personal technical and industry knowledge by seeking out educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

**This position will be a potential temp to hire opportunity, with a guaranteed 12 weeks of employment.**

**Qualifications**

**The Ideal Candidate would possess:**

* Previous laboratory exposure. Immunoassay and other biological/chemical assay techniques is a very strong plus.

* Must be a self-starter with the proven ability to successfully prioritize and manage several projects concurrently.

* Comfortable using various forms of communication for professional interaction (e-mail, phone, or in-person).

* Exceptional problem-solving and analytical skills. High attention to detail.

* Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint).

**Basic Minimum Qualifications:**

* BS/BA degree in a scientific discipline (biology/chemistry preferred)

* Authorization to work in the United States indefinitely without restriction or sponsorship

**Additional Information**

Position is a temporary internship, 40 hrs a week. Candidates currently living within a commutable distance of Warminster, PA are encouraged to apply.

**Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.**

Technical Support Specialist Intern

* Warminster, PA 18974, USA

* Intern