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Technical Support Specialist

2 months ago

Warminster, United States Irvine Technology Corporation Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Irvine Technology Corporation. As a Technical Support Specialist, you will be responsible for providing top-notch technical services and solutions across the enterprise.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service by demonstrating respect, dignity, kindness, and empathy in each interaction with customers, visitors, and colleagues.
  • Service Desk Operations: Respond to verbal and written service requests in a timely and efficient manner, ensuring that requests are handled and resolved promptly.
  • Incident Management: Work collaboratively with the team to ensure timely and accurate resolutions of problems and requests, maintaining a high level of customer satisfaction.
  • IT Equipment Maintenance: Ensure that all IT equipment in office and manufacturing environments is properly maintained and functioning optimally.
  • Security and Access Management: Employ and maintain standards for file system permissions and security group membership, as well as manage directory services user accounts and access permissions based on corporate policies.
  • Telephony Support: Provide support for end-users' IP telephony needs, ensuring seamless communication.
  • Liaison Role: Act as a liaison between the internal customer and IT department, facilitating effective communication and issue resolution.
Requirements
  • Education: Bachelor's Degree in Computer Science, Information Systems, or equivalent.
  • Experience: 3-5 years of Information Technology experience, with a focus on advanced desktop and peripheral support, network connectivity, and server support.
  • Technical Skills: Advanced technical knowledge of Windows operating systems and tools, experience with Microsoft Office 365, and other common desktop applications.
  • Soft Skills: Excellent communication and problem-solving skills, with the ability to work collaboratively in a team environment.
About Irvine Technology Corporation

Irvine Technology Corporation is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines. We pride ourselves on introducing our network of business and technology leaders to our clients, providing opportunities for personal growth and professional development.