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Customer Service Representative
2 months ago
Smallwoods is a fast-growing company centered around providing families with timeless dcor that makes a house a home. Family defines who we are and embodies what we do. We value walking alongside a customer as they capture memories and milestones, and then essentially welcoming them to the Smallwoods family. We appreciate our snacks and coffee and will occasionally tolerate a good Dad joke. Still interested? Read on.
The Position
We are seeking a Customer Support Representative to join our team and help us establish our reputation as a company that offers excellent customer support. The responsibilities of this role include resolving customer queries, recommending solutions, and guiding users through features and functionalities of our products. To be successful in this role, you should be an excellent communicator who is able to earn our customer's trust.
You will aid in:
Providing exceptional customer support by assisting customers with product information, shipping policies, refunds, and replacements
Attracting potential customers by answering product and service questions and suggesting information about other products
Identifying customer needs and help customers use specific features
Assisting customers effectively by solving customer disputes in a timely manner
Completing supporting paperwork and data entry as required
Using email support interface and other online programs along with social media platforms to provide excellent customer service
Ability to effectively multi-task different
Providing polite and engaging customer service via phone, online chat and email
Maintaining customer accounts by updating customer information
Processing returns, refunds and claims
Contributing to team effort by accomplishing related results as needed
The Person
The ideal candidate has experience as a Customer Support Specialist or similar CS role
The ideal candidate has experience using a help desk software, social media platforms and Microsoft applications
The ideal candidate has excellent communication and problem-solving skills
The ideal candidate can multi-task, prioritize and manage time effectively
The ideal candidate has strong phone contact handling skills and active listening
The ideal candidate is willing to cross train in other departments as needed
The ideal candidate can handle confidential financial and personal information appropriately
The ideal candidate can tactfully handle difficult customer disputes in stressful situations
The ideal candidate has a minimum of 55 WPM Typing
The ideal candidate has a minimum: Bachelor's Degree
The Past Experience
Customer Service
Product knowledge
Market knowledge
Quality focus
Problem-solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
The Perks
We foster a culture that is saturated in hard work, but still family-focused.
We provide the opportunity to work in an environment that encourages creativity and innovation.
We offer skill set maturity through professional development and training.
We offer full benefits including PTO, 401K, Medical, Dental, Vision and Life insurance.
We offer product discounts for employees.
We encourage good doses of fresh air and vitamin D.
As part of our commitment to maintaining a safe and drug-free workplace, all candidates considered for employment at Smallwood Management Company are subject to a pre-employment drug screening and background check.
To understand your rights as an applicant, please click here ( applicant labor law.pdf ) to view the labor law posters.
Salary Description
$16-$18 / hour
