Personal Lines Customer Service Representative

4 months ago

Longview, United States Gans & Smith Insurance Agency Full time
Job DescriptionJob DescriptionThe Personal Lines Customer Service Representative at Gans & Smith Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry

Responsibilities
  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise, answer questions, and participate in formal and informal meetings as needed.

Qualifications
  • Hold the insurance license required by your state and have a minimum of two years of personal lines insurance account management experience as well as a Bachelors Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.


  • Commercial Lines Customer Service Representative

    2 weeks ago

    Longview, United States GANS & SMITH INSURANCE AGENCY, INC. Full time

    The Customer Service Representative at Gans & Smith Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing...

  • Commercial Lines Customer Service Representative

    4 months ago

    Longview, United States Gans & Smith Insurance Agency Full time

    Job DescriptionJob DescriptionThe Customer Service Representative at Gans & Smith Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and...

  • Personal Lines Insurance Service Specialist

    4 weeks ago

    Longview, Texas, United States Gans & Smith Insurance Agency Full time

    Job OverviewThe Personal Lines Customer Service Representative at Gans & Smith Insurance Agency plays a crucial role in fostering strong customer relationships. This position involves addressing customer inquiries and concerns with efficiency and professionalism through daily interactions with clients, insurance providers, and colleagues while executing...

  • Personal Lines Insurance Service Specialist

    4 weeks ago

    Longview, Texas, United States Gans & Smith Insurance Agency Full time

    Job OverviewThe Personal Lines Customer Service Representative at Gans & Smith Insurance Agency plays a crucial role in fostering strong customer relationships. This position involves addressing customer inquiries and concerns with efficiency and professionalism through daily interactions with clients, insurance providers, and colleagues while executing...

  • Personal Lines Insurance Service Specialist

    4 weeks ago

    Longview, Texas, United States Gans & Smith Insurance Agency Full time

    Job OverviewThe Personal Lines Customer Service Representative at Gans & Smith Insurance Agency plays a crucial role in fostering strong client relationships by efficiently addressing customer inquiries and concerns. This position involves daily interactions with clients, insurance providers, and team members while executing specific service and marketing...

  • Customer Service Representative

    1 week ago

    Longview, Texas, United States Carvana Full time

    Join Carvana's Team as a Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for facilitating and coordinating the delivery of vehicles to and from customers, ensuring a seamless and enjoyable experience.Key...

  • Customer Service Representative

    6 days ago

    Longview, Texas, United States Government Jobs Full time

    Government Jobs **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at the City's Water Utilities Division. As a key member of our team, you will provide exceptional customer service to utility customers, respond to service requests, process payments, and perform other related duties. **Key...

  • Customer Service Representative

    2 days ago

    Longview, Texas, United States Government Jobs Full time

    Government Jobs **Job Summary** We are seeking a highly skilled Customer Service Representative to join our team at the City's Water Utilities Division. As a key member of our team, you will be responsible for providing exceptional customer service to our utility customers, responding to service requests, processing payments, and performing other related...

  • Customer Service Representative

    3 months ago

    Longview, United States Norco, Inc. Full time

    Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Medical

  • Customer Service Representative

    2 weeks ago

    Longview, Texas, United States Austin Bank Full time

    **Job Summary**Austin Bank is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.**Key Responsibilities**• Provide superior customer service to our clients,...

  • Customer Service Representative

    2 months ago

    Longview, United States Elwood Staffing Full time

    Elwood Staffing is looking to hire a Customer Service Representative in Longview! Monday-Friday 8 am-5 pm $16-18/hr! Company Profile. This client is a manufacturing company in Longview, TX! What's in it for you? Elwood Staffing associates are eligibl Customer Service Representative, Customer Service, Representative, Staffing, Retail

  • Customer Service Representative

    1 week ago

    Longview, Texas, United States Austin Bank Full time

    **Job Summary**Austin Bank is seeking a skilled Customer Service Representative to join our team in Longview. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services.**Key Responsibilities**• Provide superior customer service to our...

  • Customer Service Representative

    4 days ago

    Longview, Texas, United States Small Wood Co Full time

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team at Small Wood Co. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving their queries, and ensuring their satisfaction with our products.Key ResponsibilitiesProvide timely and effective...

  • Customer Service Representative

    2 weeks ago

    Longview, Texas, United States Insta-Cash Pawn Full time

    Insta-Cash Pawn Career OpportunityWe are seeking a skilled and enthusiastic individual to fill a Customer Service Representative role at our Longview, Texas location. As a key member of our team, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and performing sales and loan transactions.Key...

  • Customer Service Representative

    3 months ago

    Longview, United States U-Haul Full time

    Location: 410 W Marshall Ave, Longview, Texas 75601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    2 weeks ago

    Longview, Texas, United States Small Wood Co Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Longview, Texas, United States Golden Corral Full time

    Customer Service RepresentativeWe are seeking a Customer Service Representative to provide exceptional service to our guests at Golden Corral. As a key member of our team, you will be responsible for creating a welcoming atmosphere and ensuring a positive experience for our customers.Key Responsibilities:Greets guests and offers assistance as neededProcesses...

  • Customer Service Representative

    1 week ago

    Longview, Texas, United States Clearwave Communications Full time

    Customer Service RepresentativeAt Clearwave Communications, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing top-notch support to our valued customers.Key...

  • Customer Service Representative

    3 weeks ago

    Longview, Texas, United States Small Wood Co Full time

    About Small Wood CoSmall Wood Co is a rapidly growing company dedicated to providing families with timeless home decor that makes a house a home. Our company values building strong relationships with our customers and treating them like family. We prioritize creating a welcoming and inclusive work environment that fosters creativity and innovation.Job...

  • Customer Service Representative

    2 weeks ago

    Longview, Texas, United States Small Wood Co Full time

    {"The Opportunity": "We are seeking a highly skilled Customer Support Representative to join our team at Small Wood Co.As a Customer Support Representative, you will be the face of our company, providing exceptional customer service and support to our clients.Responsibilities:* Provide timely and effective support to customers via phone, email, and chat*...