Customer Service Representative
6 days ago
About iClassPro, Inc.
iClassPro, Inc. is a leading provider of class management software solutions for children's activity centers. Our goal is to help businesses in the industry operate more efficiently, increase revenue, and drive future success.
Our Core Values
We distinguish ourselves through our Core Values, which are the essential parts of our character that drive us to succeed. These values include:
- Commitment to Excellence
- Commitment to Customer Service
- Solutions Focused
- A Spirit of Teamwork and Collaboration
- Taking Ownership
About the Role
We are seeking a highly skilled and experienced customer support professional to join our team. As a Customer Service Representative, you will be responsible for:
- Responding to customer inquiries and resolving issues in a timely and professional manner.
- Providing exceptional customer service by addressing customer concerns and resolving issues.
- Assisting customers with product navigation, troubleshooting, and problem-solving.
- Collaborating with other team members and departments to resolve complex customer issues.
- Documenting customer interactions and maintaining accurate records.
Requirements
To be successful in this role, you will need:
- Two years of prior experience in customer support.
- Excellent communication skills, both written and verbal.
- Strong technical problem-solving abilities.
- Ability to remain calm and professional in challenging situations.
- Attention to detail and strong organizational skills.
- Experience with help desk software or CRM systems is a plus.
What We Offer
We offer a competitive compensation package, including:
- An amazing work culture that provides opportunities for growth.
- Generous Paid Time Off for a healthy work-life balance.
- Health Insurance including medical, dental, and vision.
- Paid medical and life insurance policy.
- 401K with company match.
iClassPro is an Equal Opportunity Employer
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