International Customer Support Trainer

18 hours ago

Pleasant Grove, United States ASEA Full time
INTERNATIONAL CUSTOMER SUPPORT TRAINER

ASEA is looking for a talented and enthusiastic International Support Trainer to join our team. ASEA, a global leader in cellular health, provides a sustainable lifestyle by delivering high-quality health products through a direct-selling distribution model. ASEA offers first-to-market products that affect health at the genetic level. We're regularly included on Utah's Best Places to Work and have a tight-knit team that works hard and plays hard. Perks include working in a brand new, very cool, office space (complete with ping pong table and soda fountain) coupled with great opportunities for personal and professional growth.

SUMMARY:

The International Support Trainer helps to provide continuous improvement in our call center to oversee the training of current team members and new hires. The ideal candidate will strive for quality in all aspects of the work and will always challenge themselves to exceed in their performance. The candidate must be able to work in a fast-paced environment while using a variety of training delivery methods and assessing employee skills, talents, performance, and productivity.

RESPONSIBILITIES:

  • Own content development and delivery, performance dashboard and reports, and other activities related to new hires, ongoing, and on-demand training for ASEA international support offices.
  • Work with the Corporate Training Coordinator, corporate leadership, and local call center managers to review, update, and continuously improve New Hire Training curriculum, evaluation tools, activities, and documentation
  • Work with local call center managers to recognize diverse learning styles and adapt to this within the training environment.
  • Analyze performance needs, trends, and gaps to provide clear and detailed feedback to Leadership.
  • Ability to track questions throughout training to ensure that information is updated and consistent.
  • Develop a thorough understanding of our core values and how they impact our day-to-day actions.
  • Be an active participant in driving change and improvement in our department by sharing feedback, participating in Team Meetings, making suggestions, attending department meetings, efficiently managing the necessary training content within the Knowledgebase, etc.
  • Maintains a comprehensive working knowledge of policies, procedures, products, etc.
  • Flexible work hours to accommodate for Europe and Asia training.
  • Works on special/ongoing projects (as needed) and completes them in an efficient and timely manner.
QUALIFICATIONS:
  • High school diploma or equivalent.
  • Previous experience in customer service.
  • Experience with Direct Sales, MLM, or Network Marketing industry is strongly preferred.
  • Exceptional business-related writing and communication skills. Mandarin-speaking preferred (verbal, written, comp).
  • Be a team-oriented individual who is driven to ensure that professionalism and quality training are provided to both current and new employees.
  • Ability to quickly learn new software and applications.
  • Excellent listening skills and the ability to problem solve.
  • Strong communication and organizational skills.
  • Able to work independently and be an adept problem solver.
  • Friendly, flexible, dependable, and professional.
  • Great attention to detail and ability to multitask.
  • Computer literate in Microsoft Office, internet, and CRMs.


If you'd like to be part of a great team, are ready to take on a challenge and make a difference within our company, apply today. We offer a competitive wage and excellent benefits package including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and free company products.

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