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Public Areas Attendant

2 months ago

Oceanside, United States HYATT Hotels Full time
Public Areas Attendant

Compensation + Benefits

  • Pay: $20.25
  • Employee Assistance Program - free counseling sessions annually for you and your household members
  • Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
  • Employee Dining Discounts
  • Complimentary Employee Meal
  • Educational Reimbursement Opportunities
  • Free Parking
  • Hyatt Family/Friend Room Discounts
  • Referral Bonuses
  • Uniform
What you'll be doing in this role:

The Public Areas Attendant works in conjunction with the Housekeeping team to maintain the cleanliness and organization of the hotels with a focus on the public spaces and designated Housekeeping areas.

Key Responsibilities
  • Provide warm, humble and knowledgeable service throughout the property
  • Receive daily assignment, working primarily off the daily checklists
  • Receive mobile Zello device
  • Clean and restock the public areas restrooms and common areas for guest and staff
  • Follow hotel Style guide
  • Clean and restock designated Housekeeping areas
  • Complete daily checklists in its entirety
  • Assist in guestrooms when needed (cleaning rooms, providing service)
  • Complete guest requests in a timely manner (under 15 minutes)
  • Take on any regularly scheduled projects, or as assigned by Supervisor/Manager
  • Monitor and maintain Guest hallways and elevators always clean and presentable
  • Be responsive on the radio (Zello application) when Office coordinator/Supervisors/Manager reach out
Employee Relations
  • Assist in creating a culture that encourages our staff to grow
  • Support service teams
  • Prepare all required paperwork including forms, reports, and schedules in an organized and timely manner
General/Miscellaneous
  • Ensure in quality of guest experience, service, operational effectiveness, employee retention, and satisfaction
  • Ensure consistent, thorough, and timely communication to peers, managers, guests, and vendors
  • Continually strive to provide opportunities to advance the education and development of staff as it relates to food, wine, and service
  • Understand and comply with all federal, state, county, and municipal regulations/ordinances that pertain to health, safety, and labor requirements of the farm/restaurant/inn, its employees, and its guests
  • All other duties as assigned by manager
In an ideal world, you have:
  • 1+ years of experience in a luxury hotel within the Housekeeping department
  • Commitment to quality, excellence, and genuine hospitality
  • Highly organized, self-motivated, and flexible, with the ability to manage multiple priorities under time constraints
  • Excellent communication and interpersonal skills
  • Ability to listen, communicate, and make connections
  • Relevant experience in high-end hospitality/restaurant operations
  • Excellent Mobile Device competency (HotSOS, Zello, Apple & Android UI)
  • A person of integrity; fair and consistent
  • Creative problem-solving and critical decision-making skills
  • Ability to work collaboratively across the organization
  • Must have availability for PM shifts and weekends.
  • Availability as needed to accommodate hotel occupancy (weekends, holidays)
ENVIRONMENTAL AND/OR PHYSICAL REQUIREMENTS
  • Ability to perform the essential job functions consistently, safely and successfully with federal, state, and local standards
  • Must be able to lift and carry up to 40 pounds, and be able to push up to 60 pounds
  • Ability to stand and/or walk for prolonged periods of time
  • Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment
KEY COMPETENCIES
  • To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members
  • To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans
  • To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
  • To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
  • To be flexible, responding quickly and positively to changing environments
  • To maintain high team focus via cooperation and support to other team members in the pursuit of department goals


Hyatt is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.