Facility Cleanliness Specialist
1 week ago
Compensation + Benefits
- Pay: $20.25
- Employee Assistance Program - complimentary counseling sessions annually for you and your household members
- Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
- Employee Dining Discounts
- Complimentary Employee Meal
- Educational Reimbursement Opportunities
- Free Parking
- Hyatt Family/Friend Room Discounts
- Referral Bonuses
- Uniform Provided
The Public Areas Attendant collaborates with the Housekeeping team to uphold the cleanliness and organization of the hotel, focusing on public spaces and designated housekeeping areas.
Key Responsibilities:
- Deliver warm, humble, and knowledgeable service throughout the property
- Receive daily assignments, primarily working from daily checklists
- Utilize mobile communication devices for coordination
- Clean and replenish public restrooms and common areas for guests and staff
- Adhere to hotel style guidelines
- Maintain and restock designated housekeeping areas
- Complete daily checklists thoroughly
- Assist in guestroom cleaning and service as needed
- Address guest requests promptly (within 15 minutes)
- Undertake regularly scheduled projects or tasks assigned by Supervisor/Manager
- Ensure guest hallways and elevators are consistently clean and presentable
- Respond promptly on the communication device when contacted by supervisors or managers
- Foster a culture that encourages staff growth
- Support service teams in their efforts
- Prepare necessary paperwork, including forms, reports, and schedules in an organized manner
- Ensure quality guest experiences, operational effectiveness, and employee satisfaction
- Maintain consistent and timely communication with peers, managers, guests, and vendors
- Strive to provide educational and developmental opportunities for staff related to service excellence
- Comply with all relevant health, safety, and labor regulations
- Perform other duties as assigned by management
- 1+ years of experience in a luxury hotel within the housekeeping department
- Commitment to quality, excellence, and genuine hospitality
- Highly organized, self-motivated, and adaptable, with the ability to manage multiple priorities
- Strong communication and interpersonal skills
- Ability to listen, communicate effectively, and build connections
- Relevant experience in high-end hospitality or restaurant operations
- Proficient with mobile devices and applications
- Integrity and fairness in all interactions
- Creative problem-solving and decision-making abilities
- Collaborative mindset across the organization
- Availability for evening shifts and weekends
- Flexibility to accommodate hotel occupancy needs (weekends, holidays)
- Ability to perform essential job functions consistently and safely
- Must be able to lift and carry up to 40 pounds, and push up to 60 pounds
- Ability to stand and/or walk for extended periods
- Capability to maneuver through work areas, including bending, lifting, and reaching frequently
- Take responsibility and initiative to resolve issues, maintaining clear communication with the leadership team
- Be decisive and proactive in making things happen, thinking ahead, and developing contingency plans
- Actively listen and provide supportive feedback, showing respect and empathy
- Approach tasks with enthusiasm and a commitment to learning new skills
- Be flexible and responsive to changing environments
- Maintain a strong team focus through cooperation and support for colleagues
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