![Cornerstone OnDemand](https://media.trabajo.org/img/noimg.jpg)
Senior Account Manager
1 month ago
Cornerstone onDemand
Senior Account Manager
Detroit ,
Michigan
Apply Now
The Cornerstone Senior Account Manager is responsible for fostering the overall relationship between Cornerstone and a book of our clients. By maintaining a strong relationship with our clients, the Senior Account Manager ensures high levels of client satisfaction and leverages their deep understanding of our client’s business needs to ensure they are receiving the most value from our technology - identifying new areas and applications for our technology and services. The Senior Account Manager will drive adoption, ensure healthy usage levels, identify growth opportunities, and demonstrate sustainable value from the customer’s Cornerstone solution that leads to renewals and continuing relations.
The successful candidate will work closely with the Sales leadership, Customer Excellence, and Customer Engagement teams as well as Customer Support to ensure successful delivery of solutions and will be the key business contact for the client.
Key skills for this position include excellent discovery, sales, communication, and account management skills.
In this role you will…
Have responsibility for an assigned book of accounts within which you will be responsible for finding and developing opportunities to:
Expand the use of Cornerstone’s solutions within new areas of the business
Expand the breadth of Cornerstone’s footprint to include additional products and capabilities
Create a talent management strategy for/with your customers
Identify services opportunities as needed
Drive renewals for your assigned book of accounts
Drive customer satisfaction and referenceability
Actively take ownership of the client accounts to ensure there is a clear communication plan in place with the key people in the account, and that you have a full understanding of the business needs across the organization. Driving and growing relationships both horizontally and vertically within the account.
Develop and oversee strategies to expand the use of CSOD software solutions for learning, performance, talent management, talent acquisition and content within the customers’ business or subsidiaries.
Develop a cadence of customer interaction to assess customer needs, determine system requirement, solution utilization and ensure overall account health.
Lead discovery and solution workshops; deliver technical presentations to position CSOD solutions to customers and prospective customers.
Partner with clients to build strategic plans for talent management, and develop, present, or respond to proposals for specific customer requirements and customization of software solutions.
Guide and advise customers on how they can benefit from the use of new software solutions and services.
Manage and actively take ownership of enterprise client accounts to ensure there is a clear communication plan in place with the key stakeholders; drive and grow relationships both horizontally and vertically within the account.
Map and build account plans, manage forecasts for opportunities identified and for annual renewal pipeline.
Meet with business stakeholders to address business opportunities, issues and questions balancing customer needs and CSOD’s business needs.
Coordinate with and provide direction to various members of cross-functional teams to ensure focus and delivery of services and solutions.
Uncover opportunities for increased customer base growth and potential adoption of other services.
Build knowledge of customer business needs and recommend software offerings aligned to business needs for the customer’s long-term success and further adoption of CSOD services as appropriate.
Access, analyze, present customer reports to draw conclusions and provide recommendations
You’ve got what it takes if you have…
Experience in an account management capacity and are looking for an opportunity to take each assigned account to the next level.
The ability to show us strong communication and relationship building skills, and that you have the ability to work independently within each account as well as knowing when to bring in team members for support (whether that is a more senior Manager/ Executive, a member of the overlay or support teams, or a pre-sales resource, product management or other).
An understanding of account management and software sales, ideally on the applications side, and you will be able to develop an understanding of our software solutions quickly.
Previous experience of developing opportunities and a passion for fostering customer satisfaction and helping them reach their goals
Proven ability to deliver a high degree of customer satisfaction to a base of clients through effective reactive and proactive engagement, as well as consulting guidance and recommendation for added solutions and services. Highly committed individual with a background in account management
Strong, influential team player capable of building good relationships across all functions
Passionate about the needs of the customer with a strong interest in helping customers succeed; yet being balanced to protect Cornerstone’s interests
Flexibility, integrity and creative problem-solving skills
Excellent oral and written communication skills in English as well as other required language as per job opening(s). With the proven ability to effectively present and communicate in an articulate and confident manner to all levels of an organization, including senior management levels
The ability to take a consultative approach to both prescript and recommend a talent management strategy to your clients
Excellent follow-up skills with great attention to detail
The ability to manage several priorities and work well under pressure
Proven ability to collaborate and build strong relationships with customers especially at the Executive level and into new departments
Proven ability to align across Cornerstone’s corporate functions
Some travel will be required depending on assigned book of accounts
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
The ability to listen to the customer, understand what they need, find solutions that will help them and to drive long term relationships with the customer and Cornerstone, is critical.
Consideration for privacy and security obligations
Extra Dose of Awesomeness if you have…
An understanding of learning, performance and talent solutions, and familiarity with the industry.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
#J-18808-Ljbffr
We have other current jobs related to this field that you can find below
-
Senior Accounting Manager
2 months ago
Detroit, United States Creative Financial Staffing Full timeSenior Accounting ManagerJob Summary We are seeking a highly skilled and experienced Senior Accounting Manager to join our client's finance team in the Detroit Metro area. They are a wholesaler of paint and vinyl car wrapping. The ideal candidate will possess strong technical accounting skills, a thorough understanding of GAAP, and the ability to manage...
-
Senior Global Account Manager
1 month ago
Detroit, Michigan, United States WESCO Full timeAs a Senior Global Account Manager, you will maintain executive level client relationships at key large multinational organizations and provide consultative selling to support strategic long-term objectives and profitability of the organization. You will align Wesco's vast resources to support our clients' needs on a global scale to maximize our growth...
-
Senior Accountant
3 months ago
Detroit, United States Gayanga Co. Full timeJob DescriptionJob DescriptionWe are looking for a Senior Accountant to join our team! You will be responsible for preparing and analyzing financial records for our company. Responsibilities:Prepare and examine accounting records, financial statements, taxes, and other financial reportsDevelop and analyze reporting for business operations and...
-
Senior Accountant
3 months ago
Detroit, United States Gayanga Co. Full timeJob DescriptionJob DescriptionWe are looking for a Senior Accountant to join our team! You will be responsible for preparing and analyzing financial records for our company. Responsibilities:Prepare and examine accounting records, financial statements, taxes, and other financial reportsDevelop and analyze reporting for business operations and...
-
Senior Accountant or Accounting Manager
4 weeks ago
Detroit, United States Vaco Full timeSenior Accountant or Accounting Manager Our client, a dynamic fintech startup in the Bay Area, is revolutionizing real estate investment management. With a strong financial position and diverse revenue streams (including SaaS, services, banking, and platform transactions), our client empowers investors to optimize their portfolios. As the first in-house...
-
Senior Accountant
4 weeks ago
Detroit, United States Detroit Institute of Art Full timeDetroit Institute of Art Senior Accountant Detroit , Michigan Apply Now Under the guidance of the Director of Accounting, the Senior Accountant is responsible f or various financial functions including accounting, financial reporting, budget preparation, and audit and tax activities. ESSENTIAL FUNCTIONS Contribute to the development and implementation of...
-
Senior Accountant
4 days ago
Detroit, United States Neighborhood Service Organization Full timeJob DescriptionJob DescriptionWho we are:Neighborhood Service Organization (NSO)is a comprehensive community-based integrated health and human service organization that bridges the gaps in housing, health, and well-being for vulnerable populations in the Metropolitan Detroit community. NSO provides critical assistance to children, youth, adults, seniors, and...
-
Senior Accountant
1 week ago
Detroit, Michigan, United States Detroit Institute of Art Full timeJOB TITLE: Senior Accountant DEPARTMENT: Accounting REPORTS TO: Director of Accounting CLASSIFICATION: Full-Time, Exempt REMOTE WORK ELIGIBILITY: Partial GENERAL SUMMARY Under the guidance of the Director of Accounting, the Senior Accountant is responsible f or various financial functions including accounting, financial reporting, budget preparation, and...
-
Senior Accountant
3 days ago
Detroit, United States Detroit Institute of Art Full timeJOB TITLE: Senior Accountant DEPARTMENT: Accounting REPORTS TO: Director of Accounting CLASSIFICATION: Full-Time, Exempt REMOTE WORK ELIGIBILITY: Partial GENERAL SUMMARY Under the guidance of the Director of Accounting, the Senior Accountant is responsible f or various financial functions including accounting, financial reporting, budget preparation,...
-
Senior Accountant
7 days ago
Detroit, United States Detroit Institute of Art Full timeJOB TITLE: Senior Accountant DEPARTMENT: Accounting REPORTS TO: Director of Accounting CLASSIFICATION: Full-Time, Exempt REMOTE WORK ELIGIBILITY: Partial GENERAL SUMMARY Under the guidance of the Director of Accounting, the Senior Accountant is responsible f or various financial functions including...
-
Senior Accountant
4 weeks ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
4 weeks ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
1 month ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
2 months ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
2 weeks ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
3 weeks ago
Detroit, United States Quatrro HR Services Full timeJob DescriptionJob DescriptionQuatrro Business Support Services is seeking a Senior Accountant to join their not-for-profit team. The Senior Accountant will manage the accounting needs of our nonprofit clients, including financial statements, reconciliations, payroll integration, accounts payable, and other Quatrro services. This role also involves serving...
-
Senior Accountant
1 month ago
Detroit, United States LHH Full timeLHH is partnering with a well-known organization in the search for a Senior Accountant to join their growing team! This is a lead role requiring experience in general accounting and the budgeting process.Key Responsibilities:Participate in financial statement preparationLead the month-end close process, including posting journal entries and preparing...
-
Senior Accountant
1 month ago
Detroit, United States LHH Full timeLHH is partnering with a well-known organization in the search for a Senior Accountant to join their growing team! This is a lead role requiring experience in general accounting and the budgeting process.Key Responsibilities:Participate in financial statement preparationLead the month-end close process, including posting journal entries and preparing...
-
Manager, Accounting
4 weeks ago
Detroit, United States The Ladders Full timeManager, Accounting and Administration (Full-Time) About LoVasco LoVasco is, first and foremost, an advocate for the employers with which we work and a champion for the well-being of their employees. We are committed to helping HR teams, plan sponsors, and executive teams offer benefit programs that foster positive company culture, increase engagement, and...
-
Senior Financial Accountant
1 month ago
Detroit, United States Roland Berger Strategy Consultants Full timeJob Description We are hiring a Senior Financial Accountant to join the Finance team in our Detroit office. Roland Berger is currently working in a hybrid environment. This role will report to the Director of Finance and provides a great opportunity to grow your career and be part of a passionate team. Job Responsibilities: Responsible for the financial...