Customer Success Manager

3 weeks ago


Iowa, United States CareerBuilder Full time

Qui sommes-nous ?

La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.
Plus prcisment, on scurise et automatise les moments critiques du parcours clients tels que lentre en relation, la connaissance client et la contractualisation.
Scale-up dans la RegTech et FinTech, VIALINK est un diteur de logiciels SaaS spcialis dans la scurit autour de problmatiques lies lidentit numrique, la signature lectronique et la lutte contre la fraude documentaire.
Pour ce faire, nous dveloppons

VIALINK 360

afin doffrir toutes entreprises le meilleur parcours client grce nos expertises :
Signature lectronique

- numrisation et digitalisation des processus de signature
KYC & ID Verification

- analyse et automatisation de la vrification didentit et de documents en ligne
Machine learning, IA, Data, Nous mettons notre soif de dcouverte technologique au service de nos clients grce de lagilit, du pragmatisme, beaucoup de talents et une ambiance fun.
Chez VIALINK, en tant que Scale-up, lenjeu majeur devient la scalabilit de nos activits

en France et linternational .
Les chiffres
Aujourdhui, cest prs de 100 passionns bass Paris La Dfense qui permettent dassumer prs de 8 millions de signatures lectroniques et 35 millions de contrles documentaires par an.
Tout cela, cest grce un travail acharn depuis la rinvention de VIALINK en

2016

et la confiance de plus 300 clients.
Descriptif du poste

Pour accompagner sa forte croissance et renforcer lquipe, VIALINK cherche un

Customer Success Manager (CSM).
Ce que nous te proposons au quotidien
Au sein dune quipe ddie, et sous la responsabilit du Responsable CSM, tu prends le relais des commerciaux et assures le suivi des projets clients.

Tu gres la bonne intgration des API VIALINK chez nos clients et apportes une relle valeur ajoute pour garantir les rsultats attendus.

Tes indicateurs cls sont le respect des chances, la croissance de lusage et surtout la satisfaction client.
Tes missions :

* Planifier et coordonner le dploiement des solutions VIALINK
* Accompagner le client dans limplmentation technique et l'usage de nos solutions : le former, le conseiller
* Rcuprer de nouveaux besoins et reprer les potentiels dupsell
* Installer et conserver une relation de confiance avec les contacts client dont les grands comptes
* Interagir en interne avec les diverses parties prenantes de vos projets : Product Owner, quipe commerciale, Support/Exploitation, R&D en bref toute lquipe :)
* Participer la construction de lactivit Customer Success
Tes objectifs ?
Accompagner nos clients intgrer et dployer les solutions VIALINK chez eux
Leur apporter une expertise
Maximiser la valeur de notre solution pour eux et pour nous.
Maintenir une relation de confiance
Fidliser les clients
Le dfi sur ce poste ? Participer pleinement la structuration de lactivit Services.

Pourquoi nous rejoindre ?
Scale-up en pleine croissance et taille humaine , tu arrives donc au bon moment pour prendre part laventure
quipes R&D autonomes et force de proposition au quotidien
Process agiles et en constante volution
Evolution dans un univers B2B, SaaS, FinTech/RegTech
Les petits + : carte Swile, mutuelle ALAN, 34 jours de congs pays, tltravail, une cuisine conviviale, des bureaux Flex et accueillant, apprentissage continu et formations proposes
Profil recherch

Ton profil
Issu(e) dune formation de niveau bac +5 avec plus de 5 ans dexpriences au sein dun diteur de logiciel SaaS sur un poste de CSM ou similaire
Tu as une formation ingnieur avec au moins 5 ans dexprience dans la gestion de projets, ou le customer success au sein dun diteur SaaS
Expertise sur les problmatiques dintgration et le fonctionnement des API REST
Capable de grer plusieurs sujets en parallle avec rigueur
Gestion de projets d'implmentation
Matrise de la suite Office (surtout Excel)
Excellent(e) en communication, crite, orale, et en prsentation
Force de proposition, tu sais innover pour amliorer nos solutions et nos process
La connaissance du fonctionnement de la signature lectronique ou du KYC est un +
Anglais B2 au minimum
L'espagnol B2 minimum est un plus
Droulement des entretiens

Ton processus de recrutement
Si pour toi comme pour nous, le feeling passe, tu rencontreras :
Un membre de lquipe RH - 45 min (discussion pour apprendre se connatre et te prsenter lentreprise, les quipes et la stack technique)
Sandrine ROMILLON, Head of CSM - 1H (pour en savoir plus sur lorganisation en interne, les attentes, les objectifs)
Etude de cas prparer chez soi et prsenter en prsentiel Sandrine et Stphane (CSDO)

#J-18808-Ljbffr



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