Client Operations Manager

2 weeks ago

Stuart Iowa, United States SymphonyAI Full time
Introduction:
SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. We are a cutting-edge Enterprise SaaS AI organization dedicated to revolutionizing the way businesses operate by leveraging artificial intelligence to drive financial crime capability. As we continue to grow, we are seeking a highly experienced and dynamic Client Operations Manager to support our leadership team.

Job Description:
Senior Manager – Customer Operations

 

The Senior Manager of Customer Operations the seamless operation of our cloud services and support to both our on-premise and SAAS customers. The position requires strong technical experience in cloud operations, service delivery management, customer support and incident management, as well as proven leadership skills to drive teams towards excellence.

 

Cloud Services Operations Management:

· Oversee and lead the Cloud Operations Team based in Kuala Lumper to monitor and ensure all client services are operating as expected.

· Partner with Global Operations Managers and other teams to provide smooth transitions across global client operations teams ensuring 24*7*365 services run to required KPIs.

· Oversee Incident Management and resolution including timely communication to internal and external stakeholders.

· Monitor and analyse cloud service performance metrics, identify areas for improvement and implement solutions to enhance performance and reliability.

· Design, build and contribute to Cloud Operations playbooks, driving standardization and best practice.

 

Service Delivery and Customer Support Management:

· Lead by example with a customer-centric approach to service delivery and support

· Primary responsibility for the provision of customer support and service delivery to on-premises and hosted clients in the assigned region.

· Oversee and lead team of Service Delivery Managers and Customer Support Analysts to monitor and ensure all client services are operating as expected.

· Partner with Regional Support Managers in all regions to provide a high quality, consistent support service 24*7*365

· Performance Monitoring and Management of services against contracted Service Level Agreement metrics or KPIs.

· Manage issues through to resolution and closure ensuring response and resolution times are within contractual SLAs.

 

Qualifications & Experience:

· Minimum of 5 years of management experience preferably in fin tech or SAAS industry.

· Experience in Cloud Operations Management and SAAS service delivery.

· Strong technical expertise in cloud computing principals with proficiency in cloud platforms such as Azure, AWS or GCP.

· Experience in managing client facing service delivery and/or customer support teams.

· Proven experience in leading cross-functional teams in a fast-paced environment.

· Excellent communication skills with the ability to collaborate effectively with global internal teams, stakeholders and clients.

· Client-focussed with a passion for continuously improving the client experience.

· ITIL level 3 or above is desirable.

About Us:
Why Join Us?

· Opportunity to be at the forefront of financial crime prevention technology.

· A dynamic and supportive work environment that fosters innovation and collaboration.

· Competitive salary and benefits package, including health and dental insurance, in-office social events, global EAP, flexible working arrangement and more.

· Professional development opportunities to advance your career in a rapidly growing industry.

 

SymphonyAI is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

  • Client Operations Manager

    1 week ago

    Stuart, United States SymphonyAI Full time

    Introduction: SymphonyAI Sensa-NetReveal is a global leader in financial crime solutions. We are a cutting-edge Enterprise SaaS AI organization dedicated to revolutionizing the way businesses operate by leveraging artificial intelligence to drive financial crime capability. As we continue to grow, we are seeking a highly experienced and dynamic Client...

  • Client Associate

    2 weeks ago

    Stuart, United States UBS Full time

    Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: * keep management systems up-to-date with client information * educate clients on account services and capabilities * help with the preparation of reports and other materials for client meetings * collect the right documentation...

  • Systems Engineer

    6 days ago

    Stuart, Iowa, United States SymphonyAI Full time

    Introduction: NROD Systems Engineer   About Us SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI...

  • Commercial Lines Account Manager | Remote Days

    3 weeks ago

    Stuart, United States APR Full time

    Job DescriptionJob DescriptionJob Title: Commercial Lines Account Manager | Insurance CSR Salary: $60k- $75k Base Salary Location: Stuart FL, Port Saint Lucie FL, Jensen Beach FL | Hybrid (willing to consider fully remote for the right candidate)Job Overview:In the role of Commercial Lines Account Manager CSR, you will be responsible for managing, retaining,...

  • Associate Branch Manager

    3 weeks ago

    Stuart, United States brightview.com Full time

    At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. Were looking for an Associate Branch Manager. Can you picture yourself here? Heres what youd do: The Associate Branch Manager (ABM) is responsible for...

  • Branch Manager II

    3 weeks ago

    Stuart, United States First Community Bancshares Full time

    At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team participation in charitable...

  • Associate Branch Manager

    1 week ago

    Stuart, United States BrightView Landscape Services Full time

    Description Position at BrightView Landscape Services At BrightView, the best teams are created and maintained here. If you are searching for your next fulfilling career, picture yourself on a best-in-class team where you can grow to be your brightest. We're looking for an Associate Branch Manager. Can you picture yourself here? Here's what you'd do: The...

  • Branch Manager II

    4 weeks ago

    Stuart, United States First Community Bank Full time

    Job DescriptionJob DescriptionAt First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on "community banking," employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions and team...

  • Civil Senior Project Manager

    3 days ago

    Stuart, United States Bowman Full time

    **Short Description** Bowman has an opportunity for a Senior Project Manager, Civil to join our team in FL - Stuart. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is an opportunity to be part of a diverse and engaged community of professionals,...

  • Sales Manager

    1 week ago

    Stuart, United States U.S. Paverscape Full time

    Job DescriptionJob Description U.S. Paverscape, Inc., a growing and custom concrete products manufacturer of hardscape materials, with three locations in Stuart, Haines City & Maitland, FL. We are looking for a motivated candidate to fulfill the role of Sales Manager. The ideal candidate must have a positive attitude, be a team player, and a primary focus...

  • Sales Manager

    2 weeks ago

    Stuart, United States US Paverscape Inc Full time

    Job DescriptionJob DescriptionDESCRIPTION:U.S. Paverscape, Inc., a growing and custom concrete products manufacturer of hardscape materials, with three locations in Stuart, Haines City & Maitland, FL. We are looking for a motivated candidate to fulfill the role of Sales Manager. The ideal candidate must have a positive attitude, be a team player, and a...

  • Sales Manager

    3 weeks ago

    Stuart, United States Marriott Hutchinson Island Beach Resort & Marina Full time

    DescriptionHutchinson Island Marriott Resort is seeking an outgoing individual to join our Sales team as our Sales Manager. This position is responsible for managing accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded; this will be achieved through site inspections. Handle account...

  • Sales Manager

    4 weeks ago

    Stuart, Florida, United States Marriott Hutchinson Island Beach Resort & Marina Full time

    Hutchinson Island Marriott Resort is seeking an outgoing individual to join our Sales team as our Sales Manager. This position is responsible for managing accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded; this will be achieved through site inspections. Handle account details so...

  • Pharmacy Operations Manager

    3 weeks ago

    Urbandale, Iowa, United States Synchrony Health Services Full time

    Overview: Careers close to home and your heart  Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place...

  • Construction Project Manager

    4 weeks ago

    Stuart, United States GHW Global Full time

    We are partnered with a leading general contractor specializing in water related construction projects.Job Description:We are seeking a skilled and experienced Project Manager to join our team. The ideal candidate will have a background in water treatment projects, with specific experience in water treatment plants, wastewater treatment plants, lift...

  • Construction Project Manager

    4 weeks ago

    Stuart, United States GHW Global Full time

    We are partnered with a leading general contractor specializing in water related construction projects.Job Description:We are seeking a skilled and experienced Project Manager to join our team. The ideal candidate will have a background in water treatment projects, with specific experience in water treatment plants, wastewater treatment plants, lift...

  • Construction Project Manager

    4 weeks ago

    Stuart, United States GHW Global Full time

    We are partnered with a leading general contractor specializing in water related construction projects.Job Description:We are seeking a skilled and experienced Project Manager to join our team. The ideal candidate will have a background in water treatment projects, with specific experience in water treatment plants, wastewater treatment plants, lift...

  • Construction Project Manager

    3 weeks ago

    Stuart, United States GHW Global Full time

    We are partnered with a leading general contractor specializing in water related construction projects. Job Description: We are seeking a skilled and experienced Project Manager to join our team. The ideal candidate will have a background in water treatment projects, with specific experience in water treatment plants, wastewater treatment plants, lift...

  • Project Manager

    4 weeks ago

    Stuart, United States AAA USA Inc Full time

    Job DescriptionJob DescriptionDescription:About the Company:We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do...

  • Co Manager>

    3 weeks ago

    Stuart, United States RaceTrac Full time

    RaceTrac - 1755 NW Federal Hwy. [Assistant Store Manager] As a Co Manager at RaceTrac, you'll: Oversee the day to day operations and sales of a high volume convenience store retail outlet; Assist in leading and supervising a team of employees; Drive profitability, develop people, and ensure the highest level of guest service; Assist with supervising and...