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Service Business Development Center/Rental Agent
3 months ago
At Coos Bay Toyota, we are committed to an environment where the customer is always treated with respect and dignity. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today
Are you passionate about the automotive industry and skilled in customer communication? We are currently seeking a motivated and customer focused Automotive Service BDC (Business Development Center) Representative to join our team. As a Service BDC Sales Representative, you'll be essential in engaging with our customers and providing exceptional support to ensure their satisfaction. This role demands strong communication skills, attention to detail, and a passion for delivering outstanding service This is an in-person, non-remote position.
What We Offer
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with matching contributions
- Life insurance
- Paid vacation
- Eight paid holidays
- Profit sharing
- Tuition reimbursement
- Answer incoming phone calls for multiple departments
- Make outbound phone calls
- Actively engage with customers to assess their needs, answer questions, and provide accurate information
- Maintain detailed records of customer interactions, sales appointments, and follow-up activities in the CRM system
- Stay informed about product updates, sales promotions, and company policies to effectively communicate with customers
- Manage spreadsheets and log information on multiple screens / tabs
- Schedule appointments and follow up on appointments
- Communicate all missed opportunities or escalated calls to upper management
- Work in a team environment to provide customers a top-level experience
- Complete special projects as assigned
- Education Required: High School Diploma or Equivalent, College Degree Beneficial.
- Experience Required: 1 to 2 years in an Office Setting
- Enjoy talking on the phone and willingness to help customers
- Positive attitude, strong work ethic, and a commitment to delivering exceptional service to customers.
- Team player attitude
- Strong organizational skills with the ability to multi-task in a fast paced environment
- Sees opportunities, not problems. Strives to continuously learn and improve
- Preferably Bi-Lingual- English and Spanish
- Experience with Microsoft Excel and Word.
- Basic computer skills and phone etiquette
- Customer service oriented
- Excellent follow through skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
