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Hotel Front Desk Agent

2 months ago

Nashville, United States Fairlane Hotel Full time
Description

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You'll provide a warm welcome and fond farewell to every guest that enters and exits the hotel, During your shift you will manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities

•Handle customer complaints as necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
•Bookkeeping: keep accurate records of all hotel guest account information
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•High school diploma, GED, or equivalent
•Working knowledge of Microsoft Office and reservation management systems
•At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
•Well-versed in taking telephone calls and handling stressful situations