Aptify Customer Service Specialist

3 weeks ago


Chicago, United States American Dental Association Full time

** Aptify Customer Service Specialist**

**Job Category****:** Membership & Client Services **Requisition Number****:** APTIF001394 Showing 1 location **Job Details**

**Description**

The position is responsible for providing support to our Aptify customers. This individual must be able to work with team members to achieve a high level of customer support, maintain problem resolution databases, document resolutions, follow-up and take ownership of calls in a timely manner and be able to take problems, projects and issues through to completion while ensuring the highest level of customer satisfaction.

Additional responsibilities include creating views and reports within the Aptify system to assist users with needs, configuring Aptify to fix problems or create solutions, and keeping user permissions up-to-date.

This position can be 100% remote.

**Minimum Qualifications:**

* BS/BA

* A minimum of 2 years of experience in a customer service call center environment using a CRM.

* Needs proven ability to work with customers of all levels of proficiency.

* Ability to learn and support systems.

* Must have excellent customer service skills.

* Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

**Highly Desirable Skills:**

* Skills in Aptify and/or SQL coding are helpful.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

#LMK1

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



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